FDA Lead Customs Entry Writer (Tuesday - Saturday, 11:00 a.m. - 7:30 p.m.)

Key Responsibilities

• Participates in processing inbound freight for clearance through US Customs
• Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
• Responsible for contacting DHL customers who are experiencing clearance delays with their shipments
• Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed
• Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
• Communicates the shipment status and any special handling and delivery processes to all involved parties
• Ensures that all customers requested instructions are followed for the entry of their shipments
• Creates new Customer Master Files and updates existing files as warranted
• Handles US Custom documents

Skills & Qualifications

• HS diploma or equivalent required
• Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function
• Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
• 1 year experience in customer service or imports
• Fluency in a foreign language is a plus

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retail Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

About the Role

This position will be responsible for obtaining required clearance documents and information from DHL Customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance.

Qualifications

HS diploma or equivalent required

Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge

1 year experience in customer service or imports

Fluency in a foreign language is a plus

Candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements.