FD Market Team Lead

About Us

At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else. We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness. It’s grocery shopping reimagined — and we’re just getting started. If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.

Responsibilities

• Follow through and ensure compliance with: Food Safety & Sanitation procedures (GMPs), Safety (EH&S), Manufacturing/Production procedures, and FreshDirect’s mission, the 5 pillars.
• Ensure that the work area is safe, clean, and organized for all team members to work.
• Ensure accuracy of all order fulfillment, processing, and production requirements in Department/shift.
• Collaborate with Supervisor and/or Manager to resolve issues related to production.
• Report all employee concerns and accidents to management.
• Offer suggestions on how to change and/or make production more efficient and effective.
• Support and participate in various company projects, initiatives, and programs as needed.
• Lead teams on a day-to-day basis, handling day-to-day routine employee issues which include employee concerns, conflicts among team members, etc.
• Coaching and training hourly employees to support production matrixes and standards of continued excellence.
• Manage relevant attendance, reassigning as necessary to fill gaps in the team.
• Create Operating Plans from the schedules provided by Management.
• Ensure that Departmental plans/goals are achieved, troubleshooting as necessary and escalating issues to the manager if necessary.
• Support Food Safety and Health & Safety Initiatives throughout the Department.
• Follow up on key action items for the team and ensure that Food and Employee Safety is always the First Priority.
• Must be able to lift 50 pounds.
• Standing/walking 6-10 hours or more in a work day.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Constant exposure to temperatures: <-10 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators).
• Ability to work in a wet and cold environment.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Requirements

• Must be a Full-Time employee of FreshDirect; preferred 6 months.
• English speaking; Bilingual preferred.
• Proficient written and verbal communication skills with the ability to follow instructions.
• No written warnings in the past 12 months prior to DOA (Date of Application).
• No suspensions in the last 12 months prior to DOA.
• If PITO (Power Industrial Truck Operator) is Certified, without incident and no corrective actions in the last 12 months prior to DOA.
• Knowledge and/or experience with specialized inventory and warehouse operations systems is ideal.
• Demonstrated leadership skills and the ability to lead a team with respect and dignity.
• Ability to work with department management to hold employees accountable for attendance, productivity, accuracy and completion of their work.
• Ability to understand computer systems to manage workflow within the department for efficiency. (Ex – Ignition, FD Dashboards etc.)
• Ability to work with minimal direct supervision.
• Able to work a flexible schedule and able to cover various shifts including weekends.
• Working knowledge of the Microsoft Office Tools (Word, Excel, PowerPoint) and Outlook.
• Must embody and demonstrate company values and culture.

Our Values at FreshDirect

• A Passion for our customers: Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.
• One team, one mission: Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.
• Delivering excellence, every time: We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.
• Act with integrity: We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.
• Make fast, bold decisions: We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.
• We love food: Yes, literally all of us.

Benefits

• Competitive compensation and comprehensive benefits
• PTO, Safe & Sick Time, and Paid Holidays
• Medical, Vision, Dental, and Voluntary Disability coverage
• 401(k) with employer match and Life Insurance
• State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market
• Onsite FREE parking
• FREE employee shuttle bus service from nearby Subway station
• Training, leadership development, and tuition discount at local colleges
• 20% employee discount on FreshDirect online orders and Brooklyn wine store
• Minimum 50% employee discount at our onsite employee market
• Mobile phone discounts through partnerships with T-Mobile and Verizon
• Gym membership discounts through NYSC

Pay

The pay rate is an increase of $2.00/hr on your current base hourly pay. Specific compensation for the role may vary based on many factors including but not limited to candidate experience and skills.

Schedule

• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Our Culture

We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.