FCBank, Community Office Assistant Manager

About the Role

Supports the Community/Commercial Office Manager in overseeing daily operations, customer service, and team coordination. Community Office Assistant Managers follow the bank’s philosophy of positive energy, positive outcomes.

Responsibilities

• Assist in supervising front line employees and daily banking operations.
• Support customer inquiries and resolve basic service issues.
• Monitor transaction accuracy, compliance, and branch cash control.
• Contribute to branch sales goals and track performance metrics.
• Help train, coach, and develop front line employees.
• Develop and maintain professional COI relationships and work closely with internal business partners.

Attitudes

• Builds Positive Relationships: Value others' feelings and rights in both words and actions. Embrace unique beliefs, backgrounds, and perspectives by demonstrating respect. Treat colleagues, clients, and community members with dignity and fairness. Maintain courteous interactions even during challenging situations.
• Client Focus: Prioritize customer needs and deliver exceptional service. Ensure clients receive timely and personalized support.
• Inclusion: Foster a diverse and inclusive work environment where all clients and employees feel valued and heard.

Behaviors

• Leadership: Guide, motivate, and develop team members while driving the branch’s strategic goals. Lead by example, set clear goals, provide on-the-spot coaching, empower staff, and maintain a vision aligned with the bank’s mission.
• Integrity: Uphold ethical standards and honesty in all actions and decisions.
• Collaboration: Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems.
• Volunteerism: Engage in community outreach and corporate social initiatives.

Competencies

• Accountability: Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
• Innovation: Stay updated with industry trends, adopt new technologies and processes, and foster a culture of creativity. Find ways to improve efficiency and enhance customer experience.
• Professionalism: Maintain high standards of conduct, appearance, and communication. Handle all customer interactions, employee relations, and business challenges with poise and competence.

Supervisory Responsibilities

Supervisors drive strategic success by encouraging transparency, maintaining a focus on shared organizational goals, and prioritizing professional development. Supervisors are expected to hold regular one-on-one meetings with direct reports to align goals, offer guidance, and foster growth.

Position Level Expectations

• Community Office Assistant Manager I: Provide exceptional client and employee experience. Uncover and originate consumer and home equity loans. Demonstrate operational proficiency within the branch.
• Community Office Assistant Manager II: Develop and maintain a strong loan pipeline and portfolio. Provide an outstanding employee and customer experience. Demonstrate a strong level of proficiency with overall operations with minimal direction. Possess a proven history of leadership, banking knowledge, and experience in a supervisory role.

Professional Development

• Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
• Set stretch assignments and cross-functional opportunities that foster growth and learning.

Requirements

• A high school diploma or general education degree (GED) is required; related experience and secondary education preferred.
• Background screening will be conducted.

Qualifications

Language Skills

• Ability to read, comprehend, and interpret documents.
• Professional communication and interpersonal skills to write and speak effectively, both one-on-one and before groups of clients or employees.
• Ability to communicate directly and effectively with clients.

Technology Skills

• Ability to utilize telephone systems and possess good digital literacy, including email, internet, and intranet use.
• Prior experience or ability to learn core transaction systems, debit card systems, statement processing systems, cash advance machines, and other computer programs pertinent to job duties.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve challenging problems involving several variables in standardized situations.

Physical Demands and Work Environment

The physical demands and work environment described are representative of those that must be met to successfully perform the essential functions of this position.

• Operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers.
• Noise level is moderate with constant communication and interactions with others.
• May be required to lift up to 25 pounds.
• Ability to travel occasionally to all market areas and attend offsite seminars or training sessions.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs

Eligibility requirements apply.