FBO Line Service Representative

About the role

The Line Service Representative performs all of the Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft safely and according to Duncan approved processes, procedures and Best Practices. In addition, this position operates the department's Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE and designated work areas; services as back-up to the Front Desk and Fuel Farm; and performs OJT for lesser experienced representatives and is available to work alternate shifts.

Responsibilities

• Competently refuels, tows and wing walks all maintenance, transient and airlines aircraft using applicable ground support vehicles according to Duncan approved processes, procedures and Best Practices.
• Checks and adds oil, fuel additives and other fluids as needed.
• Assists maintaining functioning and cleanliness of departmental equipment and work areas.
• Maintains functioning and cleanliness of departmental equipment and work areas.
• Makes sure weather conditions are monitored to ensure safety of aircraft and the need for storm stacking.
• Greets team members, customers, vendors, visitors and the general public, and serves as company liaison in promoting a professional and positive company image per Duncan Aviation customer service standards.
• Engages in ramp and facility safety and security procedures.
• Performs additional specialized functions, including front desk back-up, fuel farm back-up, OJT to lesser experienced representatives, inventory control, working alternate shifts, etc.
• Calculates and records fuel usage and sales, and completes necessary paperwork for proper billing and inventory accounting.
• Provides exterior and interior cleaning of company and transient aircraft.
• Assists with maintaining and cleanliness of department equipment, designated work areas, courtesy and ramp vehicles.
• Fills Jet and Avgas trucks at the fuel farm.
• Maintains fuel and fluid levels for GSE, courtesy and ramp vehicles.
• Assists with general fuel farm maintenance and upkeep.
• Maintains safety and security of ramp and facility and assesses, and responds as appropriate.

Requirements

• Licenses/Certificates: Man-lift and Forklift Certification; Tow qualified; NATA Safety 1 Certification; eligible for Airline Fueling Certification and required FAA/TSA Certifications; meets TSA security requirements; respirator fit eligible.
• Must have a valid Driver's License and an acceptable driving record.
• Attendance: Regularly scheduled attendance required.
• Physical: Routinely lifts 50 lbs., occasionally lifts 100 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting.
• Environmental: Tolerates working in extreme temperatures and noisy environments.

Qualifications

• Line Service Representative I: High School graduate or equivalent requiredPrevious Line Service, aviation and/or customer service experience required
• Line Service Representative II: High School graduate or equivalent requiredMinimum one year previous Line Service, aviation and/or customer service experience required
• Line Service Representative III: High School graduate or equivalent requiredMinimum three year previous Line Service, aviation and/or customer service experience required

Skills

Essential skills include: strong communication, customer service, teamwork, problem-solving, and physical stamina. Proficiency with Microsoft Office Suite is preferred.

Benefits

Available benefits include: Medical, Dental, Vision, Vacation/Holiday, Health Savings Account, 401(k) plan, Tool Account Program, In-House Training, and Tuition Assistance. Duncan Aviation is also a Veteran-Friendly Employer.

Pay

Negotiable based on experience and qualifications.

Schedule

Variable schedule to accommodate shift work and overtime as needed.