Favorite Daughter - Sales Associate/Stylist (Madison Ave)

About Us

Meet your closet’s newest favorites—a casually cool collection of wardrobe must-haves designed by the fashionably-sensitive sisters, Sara and Erin Foster. Go ahead, find your favorite.

Specific Responsibilities

• Sales Generation
• Consistently works with team to ensure achievement of individual sales goals and other key performance indicators (KPIs) as determined by the Company.
• Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
• In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
• Achieves individual sales goals by leading by example on the Sales Floor.
• Customer Service
• Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
• Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
• Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
• Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
• Handles escalated Customer Service issues or concerns.
• Assists with other Customer Service related projects as directed by Store Manager.
• Team Development
• Executes daily activities of the sales team.
• Ensures compliance with Company Policy & Procedures and escalates possible violations to Store Manager.
• Participates in the training of Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
• Acts as role model by consistently exhibiting best practices with regards to customer service and sales generation.
• Operations & Presentation
• Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
• Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
• Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
• Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
• Ensures that display product is in good condition and marked appropriately.
• Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
• Communication
• Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
• Fosters open communications to support daily initiatives, operational efficiencies and training needs.

Our Best Fit Candidate

• 1-2 years ears of retail sales experience required.
• Proven track record of sales generation and customer service.
• Interest in fashion and trend awareness required.
• Strong computer skills—proficient in Outlook, Excel and Word.
• Effective communication and presentation skills, both written and verbal.
• Excellent time management skills.
• Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

Pay

Pay range $22-$24