Fashion Coach

Position Summary

Supervises and develops hourly associates through hiring, training, and mentoring; coordinates job-related activities; ensures compliance with company policies; drives financial performance; and models exceptional customer service.

What you'll do...

• Supervise and develop hourly associates by hiring, training, and mentoring; assign duties; provide recognition; and promote a belonging mindset in the workplace.
• Supports plans and initiatives to meet customer and business needs; identifies and addresses improvement opportunities; and demonstrates adaptability and promotes continuous learning.
• Teach, train, and actively listen to associates; tour stores and provide feedback; communicate and collaborate with all levels of associates regarding store operations; introduce and lead company change efforts; provide clear expectations and guidance to implement business solutions; and communicate business objectives to teams effectively.
• Provide supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promoting a belonging mindset in the workplace.
• Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model; manage and support customer service initiatives; ensure customer needs, complaints, and issues are successfully resolved; develop and implement action plans to correct deficiencies; and provide process improvement leadership to ensure a high quality customer experience.
• Ensure compliance with company policies and procedures; implement related action plans; utilize and support the Open Door Policy; and provide direction and guidance on applying these in executing business processes and practices.
• Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements; managing and assisting in budgeting, forecasting, and controlling expenses; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help attract the best talent; work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence; strengthen the team by helping, developing, and mentoring others; recognize others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance; act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first; make decisions based on reliable information; balance short- and long-term priorities; and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvements; be open to and use new technologies and skills; support others through change.

Respect the Individual

• Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help attract the best talent.
• Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Help strengthen the team by helping, developing, and mentoring others; recognize others' contributions and accomplishments.

Act with Integrity

• Maintain and promote the highest standards of integrity, ethics, and compliance; act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members

• Deliver results while putting the customer first; make decisions based on reliable information; balance short- and long-term priorities; and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience.
• Drive continuous improvements; be open to and use new technologies and skills; support others through change.

Benefits

Competitive pay; performance-based bonus awards; health benefits including medical, vision, and dental coverage; financial benefits including 401(k), stock purchase, and company-paid life insurance; paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting; other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Minimum Qualifications

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.