FamilySearch Product Engagement Manager

Responsibilities

• Conducting research to understand our patrons; their needs, pain points, desires, and alternatives
• Translating our product offerings into compelling customer-focused benefits and value propositions
• Planning and leading product launches, assuring that all stakeholders are prepared and aligned on timing, positioning, and communication plans
• Supporting the homelands by assuring alignment around plans for when and where products will be released
• Working with channel owners to create promotional assets
• Analyzing post-launch data to help inform adoption and rollout plans

Requirements

• Bachelor's degree in communications, marketing, business, or related field
• Eight years of relevant experience, including project management for large-scale projects and strategic organizational experience for or within a complex organization (or equivalent education or experience)
• Proven product management experience
• Experience implementing extensive marketing and communications campaigns using various forms of media, such as video, social media, and graphic design
• Strong analytical skills
• Experience launching products and implementing campaigns internationally, understanding global challenges and establishing strong relationships with Church areas around the world
• Excellent interpersonal, communication, collaboration, and organizational skills
• Prioritizing the vision of the senior leadership and following direction
• Ability to manage large budgets and collaborate across multiple departments and initiatives
• Energetic, enthusiastic, and self-motivated

About the Role

The product engagement manager functions as a critical connection point between product managers, UX designers, engineers, help and support personnel, engagement channel owners, and senior staff. They are responsible for understanding our patrons, defining positioning for our products and services, and developing go-to-market (GTM) strategies. Their role is to make sure that our patrons' needs are understood and met, that communications are timely, accurate, and compelling, and our products provide inspiring and delightful experiences for our patrons.

Qualifications

• Master's degree preferred

Skills

Sound understanding of Church doctrine, policy, and practices

Benefits

To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment.

Pay

N/A

Schedule

N/A

Benefits

N/A