Family Support Specialist - Organ Donation - Donate Life

Responsibilities

• Supports family needs throughout the entire donor process from referral, family discussion, donor management, operating room, and family follow-up.
• Mets with the potential donor family to offer donation, providing emotional support and compassion during and after the donation process.
• Coordinates huddles with the hospital staff to establish a collaborative plan to support the family.
• Establishes initial contact with the potential donor family.
• Engages with full awareness and sensitivity to cultural and religious beliefs regarding the grief process.
• Accurately obtains and completes written consent from the legal next of kin for the purposes of organ and tissue donation.
• Supports and upholds donor designation status with all families, as applicable.
• Affords assistance to Hospital Relations Liaisons with educating health care professionals and the public regarding organ donation; may develop, conduct, and participate in education programs for health care professionals and the public.
• Supports and demonstrates a customer service commitment to internal and external customers through adherence to Versiti customer service standards and processes.
• Maintains competence through participation in job-related continuing education and contributes to quality assurance activities.
• Actively participates and contributes in Lean and continuous improvement.
• Demonstrates schedule flexibility as determined by business need and proactively seeks continued professional development.
• Participates in case debriefs, assigned work groups and special projects.
• Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen, and Strengthen the Team.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• Education: Bachelor's Degree in Social Work, Sociology, Psychology or related field required. Associate's Degree in a related field and 1+ years of healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations, plus an additional 2+ years experience collaborating with patients or customers in challenging emotional situations (3+ years required overall) in lieu of required degree required. High School and 1+ years of healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations, plus an additional 4+ years experience collaborating with patients or customers in challenging emotional situations (5+ years required overall) in lieu of required degree required.
• Experience: 1-3 years previous healthcare or community-based service experience, displaying strong communication skills and managing interpersonal dynamics, especially in challenging emotional situations required.
• Knowledge, Skills And Abilities: Display compassion in written and verbal communication and interpersonal skills while engaging with grieving families required. Strong organizational skills with the ability to prioritize, handle multiple tasks and strong attention to detail required. Flexibility to work independently and within a team required. Strong communication skills, including the ability to provide feedback to peers required. Strong conflict resolution skills, able to communicate and collaborate with others during challenging and stressful situations required. Maintains confidentiality required. Valid Wisconsin Driver’s License and access to a vehicle required.