Family Support Specialist II (Case Manager Exp.)

Background

USI is a national nonprofit with extensive experience in the design and implementation of place‑based human capital development strategies in communities undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families—approximately 100,000 individuals—in 53 communities across 28 major metropolitan areas. USI represents a movement toward a future where all children and families are stable and thriving, guided by a results‑based, data‑driven, and equity‑centered approach.

Job Summary

The Family Support Specialist II provides comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self‑sufficiency for families, enhance quality of life for seniors and people with disabilities, and increase opportunities for residents. The role collaborates with a multidisciplinary team to determine suitable approaches and support families in various neighborhoods under the U.S. Department of Housing and Urban Development.

Responsibilities

• Conduct intake, assessments, enroll residents in the family support program, and visit multiple locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, and advocate for service delivery for up to 100 individuals.
• Ensure privacy and track resident data in USI’s “LEARN” system; attend community and program‑related meetings.
• Be available for occasional nights/weekends, travel up to 25%, and perform administrative tasks as needed.
• Provide resources and knowledge for clients to access capital—including loans for housing, consumer products, credit building, debt reduction, and wealth growth through entrepreneurship.
• Offer consultation services in financial management and goal‑setting.
• Host in‑person and virtual seminars for clients seeking financial‑literacy resources and capital access.
• Support and promote the development of the USI CDFI client base.

Qualifications

• Bachelor’s degree in Social Work, Sociology, Psychology, or a related field.
• 3+ years of experience as a case manager or in direct practice with low‑income households; health services experience is a plus.
• Valid driver’s license and automobile availability for work use.
• Commitment to strengths‑based, family‑focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic with strong team collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real‑time priority management.
• Excellent organizational, planning, and time‑management skills.
• Ability to excel in fast‑paced, culturally diverse environments.
• Proficiency in MS Office Suite (advanced Excel) and other common software.