Family Support Specialist I

Responsibilities

• Interviews clients over call services in order to determine eligibility for Supplemental Nutrition Assistance Program (SNAP), Medicaid, and/or childcare.
• Uses documentation provided by clients to determine eligibility for cases.
• Scans documents into the electronic case file.
• Communicates with clients via call services regarding a variety of issues.
• Identifies other needs of clients and makes appropriate referrals to community Partners.
• Participates in formal and on-line trainings to learn various public assistance program, policies and procedures.
• Explains employment and training program which will assist clients in obtaining employment.
• Performs other duties as assigned.

Requirements

Education: Must complete two years (54 semester hours) from a college or university.

Experience, Training, or Skills: None

Substitute Education for Experience: None

Substitute Experience for Education: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

Qualifications

None

Skills

Experience working with families and/or children.

Strong verbal and written communication skills.

Good time management and organizational skills.

The ability to work well under pressure.

A willingness to work as part of a team.

Benefits

Flexible work schedules with shift premiums are available.

Pay

$35,712.48 - $53,568.48 Annually

Schedule

18A | 37.5 HR/WK