Family Support Specialist I
The Kentucky Department for Community Based Services (DCBS) provides services and programs to enhance the self‑sufficiency of families, improve safety and permanency for children and vulnerable adults, and engage families and community partners in collaborative decision‑making. DCBS seeks a Family Support Specialist I to make eligibility determinations for various public assistance programs, delivering high‑quality service to vulnerable citizens. The agency may authorize telecommuting, which can be modified or terminated at any time.
Responsibilities
- Interview clients, in person and/or via phone, for Basic Public Assistance programs.
- Gather, complete, and review required documentation.
- Participate in formal and on‑the‑job training and observe other staff.
- Track processing deadlines for timely case activity and case hearings.
- Identify resources and appropriate referrals.
- Operate computer terminals and personal computers; prepare and maintain case records.
- Enter case information into the computer system.
Requirements
- Education: Minimum two years (54 semester hours) from a college or university.
- Experience, training, or skills: None required; administrative work, clerical office work, public‑facing roles, or experience reviewing, monitoring, determining eligibility for, or administering public assistance programs (e.g., SNAP, Kentucky Transitional Assistance, Medical Assistance, Child Care Assistance, Child Support) may substitute for the education requirement on a year‑for‑year basis.
- Special requirements: None.
- Applicants must submit to a fingerprint‑based criminal background check (Kentucky State Police and FBI) and will be processed through E‑Verify as required by federal law.
Working Conditions
Job duties are performed in an office setting and may include visits to clients’ homes.
Pay
Salary $36,426.00 – $54,639.12 annually (Pay Grade 12).
Schedule
Full‑time, 37.5 hours per week. Eligible for overtime pay. Flexible work schedules and shift premiums are available.