Family Support Specialist

About the role

Win is seeking compassionate, dedicated, and service-oriented Family Support Specialists to support families residing in our Transitional Housing programs. In this role, you will serve as a trusted advocate and resource for families as they work toward achieving stability and permanent housing. Family Support Specialists play a critical role in creating a safe, supportive, and welcoming environment while helping families navigate challenges, connect with services, and achieve personal goals. Through Trauma-Informed Care, relationship building, and ongoing client engagement, you will help empower families and ensure they receive the support needed to thrive.

Responsibilities

• Conduct initial assessments of families within required timeframes and assist with service planning.
• Build positive relationships with families and provide ongoing support throughout their shelter stay.
• Collaborate with Social Services staff to identify client needs and coordinate referrals to appropriate resources.
• Utilize Trauma-Informed Care and Motivational Interviewing techniques to support client engagement and goal achievement.
• Conduct wellness checks and assist with identifying and addressing client concerns.
• Escort clients to appointments, housing interviews, apartment viewings, and other community-based services as needed.
• Support family participation in available programs and services designed to strengthen housing stability and self-sufficiency.
• Maintain accurate client records, documentation, and program data in accordance with agency requirements.
• Conduct nightly roster verification, bed checks, and other client accountability activities.
• Assist with unit inspections and collaborate with security and program staff to maintain a safe environment.
• Participate in team meetings, trainings, and professional development activities.

Qualifications

• High School Diploma, GED, or equivalent education.
• Experience working in social services, supportive housing, shelters, or other human service settings.
• Strong interpersonal and relationship-building skills.
• Commitment to serving diverse populations with professionalism, empathy, and respect.
• Comfort engaging families experiencing homelessness and helping them navigate challenges.
• Strong organizational, communication, and documentation skills.
• Proficiency with computers and electronic documentation systems.
• Bilingual English/Spanish skills preferred.
• Ability to thrive in a fast-paced, team-oriented environment focused on client success.

Pay

$21.97 per hour