Family Support Specialist

About the role

The Family Support Specialist plays a crucial role in providing quality clinical services to children, families, and adults. This position requires a strong commitment to client-centered care, evidence-informed excellence, and a purpose-driven culture.

Responsibilities

• Provide best practice, quality clinical services ensuring all documentation is completed per payer’s, state licensing agent’s, COA, & HCA’s standards and established guidelines.
• Aid in marketing for new referrals.
• Communicate with customers, colleagues, and other individuals to answer questions, disseminate, or explain information, and address complaints/concerns.
• Develop treatment plans with the input of the treatment team and the Clinical Supervisor.
• Offer individual, group, and family therapeutic interventions and skill-building as outlined in the Treatment Plan.
• Implement Health Connect America approved therapeutic interventions as delineated on the treatment plan with clients and their families.
• Complete all client documentation within established time frames.
• Attend and actively participate in weekly Treatment Team meetings.
• Link the client and family with specific services and resources as identified in the treatment plan.
• Actively recruit new referrals to ensure that your caseload stays full.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies & COA standards.
• Participate in and complete all assigned training and professional development activities, including E Learning courses.

Requirements

• A Bachelor's degree in a human services discipline such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice, along with 1 year of experience working with children (including internships or volunteer experiences) is preferred, OR a BA/BS degree with 3 years of relevant experience.

Qualifications

• Strong communication skills.
• Ability to work independently and as part of a team.
• Experience with mental health and behavioral health services.
• Knowledge of COA accreditation standards and best practices.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to work effectively with diverse populations.
• Proficiency in Microsoft Office Suite.

Benefits

• Full-time employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Access to an Employee Assistance Program (EAP) offering 8 mental health counseling sessions annually.
• Health Savings Account with company contribution.
• Dependent Daycare.
• Flexible Spending Account.
• 401(k) Retirement Plan.
• Benefits Hub Tickets at Work.

Pay

Competitive salary based on experience and qualifications.

Schedule

Hours vary depending on the needs of the clients and the department. Full-time positions typically require a minimum of 35 hours per week.