Family Support Specialist

About the role

The Family Support Specialist plays a crucial role in providing best practice, quality clinical services to children, families, and adults. This position ensures all documentation is completed according to payer standards, state licensing agents, COA, and HCA guidelines. The specialist also assists with marketing for new referrals, communicates with clients, colleagues, and other individuals, develops treatment plans, implements therapeutic interventions, and recruits new referrals.

Responsibilities

• Communicate with customers, colleagues, and other individuals to answer questions, disseminate, or explain information, and address complaints/concerns.
• Develop treatment plans with the input of the treatment team and the Clinical Supervisor.
• Provide individual, group, and family therapeutic interventions and skill building as outlined in the Treatment Plan.
• Implement Health Connect America approved therapeutic interventions as delineated on the treatment plan with clients and their families.
• Complete all client documentation within established time frames.
• Attend and actively participate in weekly Treatment Team meetings.
• Link the client and family with specific services and resources as identified in the treatment plan.
• Actively recruit new referrals to ensure that your caseload stays full.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies & COA standards.
• Participate in and complete all assigned training and professional development activities, including E Learning courses.

Requirements

A Bachelor's degree in a human services discipline such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice, along with 1 year of experience working with children (including internships or volunteer experiences) is preferred, OR a BA/BS degree with 3 years of relevant experience.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of mental health and behavioral health principles and practices.
• Experience with therapeutic interventions and skill building.
• Proficiency in Microsoft Office Suite.

Skills

• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to work effectively with diverse populations.
• Knowledge of mental health and behavioral health principles and practices.
• Experience with therapeutic interventions and skill building.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and other voluntary insurance products. Additional benefits include access to a Health Navigator, a Health Savings Account with company contribution, a Dependent Daycare Flexible Spending Account, a 401(k) Retirement Plan, and tickets at Work. We also provide an Employee Assistance Program (EAP) with 8 mental health counseling sessions annually.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time schedule with flexible hours to accommodate client needs.

Employment

Employment at Health Connect America and its companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.