Family Support Services Specialist (1277)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. We are looking for a talented Family Support Services Specialist to make an impact in the lives of children and families.

Purpose & Impact

Family support services provide assistance and support to the Case Management Organization by performing tasks such as client transportation, supervised visitation, foster parent support, and other support functions as needed. This is a direct care position.

Responsibilities

• Use agency vehicles or personal vehicles to transport client children to and from program placements, supervised visits, medical, and dental appointments.
• Maintain weekly Transportation Request form.
• Track agency vehicle mileage, service, and usage.
• Perform placement follow-up contacts with assigned foster homes upon placement of children in those homes.
• Visit all assigned foster homes quarterly or more often to provide information and/or support.
• Prepare required reports and other documentation as instructed by unit supervisor.
• Participate in community outreach programs, including recruitment events, foster parent meetings, and support groups.
• Attend and participate in staff/professional trainings, meetings, and supervision sessions.
• Carry and maintain an agency cell phone and function “on call” in a rotation schedule, depending upon programmatic needs.
• Function professionally in a team setting and in the community without direct supervision.
• Other duties as assigned.

Physical Requirements

• Ability to drive, use a phone, sit for long periods, and write notes as required.
• May fill in for clerical staff by answering agency phones and assisting with filing.
• Adapt to irregular working hours and perform light lifting.
• Valid driver’s license and appropriate auto liability insurance required.

Requirements

• High School diploma; some college preferred.
• One to three (1-3) years’ experience in community service agencies is preferred.
• Good time management, organizational, verbal, and written communication skills.
• Ability to function effectively in a multi-cultural environment with clients, co-workers, volunteers, government agencies, and the general public.
• Dependability, discretion, and good judgment.
• Certified First Aid/CPR and crisis intervention.
• Demonstrated sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities

• Reports to unit supervisor.
• Team player with co-workers and administrators.
• Accurate, complete, and timely submission of required documents and reports.
• Adherence to all licensing and quality assurance standards.
• Liaison to government, courts, schools, and community providers.
• Adherence to agency policies and procedures.
• Must maintain confidentiality of all client information.

Benefits

• Medical, Dental, and Vision insurance.
• Telehealth (24/7 online access to doctors).
• Employee Assistance Program (EAP).
• Employer-paid life insurance (1X salary).
• 13 paid holidays + 1 floating holiday.
• Generous PTO policy (starting at 16 working days a year).
• 403(b) Retirement plan with 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.

Note: Head Start employees' paid time off and holiday schedule may differ.