Family Support Service Worker II

About the role

Responsible for client intake and eligibility determination for all Brightpoint programs and financial assistance. Promotes a positive, friendly work environment for co-workers, clients, vendors, and the general public. Provides referral, outreach, and advocacy services for families with other human service organizations, utility companies, childcare providers and other private and public entities. Responsible for a county office and represents Brightpoint at county events.

Responsibilities

• Determines eligibility and enrolls families into Brightpoint programs ensuring compliance with program operations, regulations, and standards
• Maintains a minimum standard of quality established by the program regulations and within Brightpoint's established guidelines
• Collaborates with other Brightpoint departments, programs, and services to ensure maximum benefits to families
• Represents Brightpoint at county inter-agency meetings and other county events
• Implements Brightpoint Values at all times

Qualifications

• Minimum High School Diploma or equivalency; associate's degree preferred
• Two or more years of work experience in at least one of the following (or related) areas: consumer relations, business, administration, energy employment/job training skills, or other social services
• Strong interpersonal, written, and oral communication skills with strong mathematics aptitude
• Ability to quickly develop a thorough understanding of basic community action concepts and the numerous regulations governing the Energy Assistance and Child Care Development Fund programs
• Ability to work with minimal supervision; self-motivated, attentive to detail, organized, productive, flexible, and dependable
• Ability to work flexible hours, including evenings and weekends
• Ability to relate well with diverse personalities from a variety of socio-economic backgrounds
• Proficient in MS Office applications
• High comfort level with public interaction
• When driving for Brightpoint, must have a valid Indiana driver's license and maintain minimum auto insurance liability limits of $100,000/$300,000
• Manual dexterity and visual skills required
• Auditory and verbal skills required for communication with clients, staff, and the public
• Work involving standing, sitting, bending
• Must be able to stand and sit for 45-minute intervals
• Must be able to move 40 pounds in all directions

Pay & schedule

• Starting salary: $17.43
• Hours: 8 AM to 5 PM, Monday–Friday with occasional weekends and evenings