Family Services Specialist I/II

About the role

This position is located in Chickasha, Oklahoma.

Annual Salary

Level I H14A: $37,440.00 + Full State Employee Benefits
Level II H14B: $40,248.00 + Full State Employee Benefits

Travel

Occasional travel is required.

Requirements

• Must possess a valid driver's license and maintain required car insurance.
• Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Qualifications

• Level I: Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Level II: Education and Experience requirements consist of a bachelor’s degree;OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environmentOR an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist
• Preference may be given to applicants with previous call center experience

Job Responsibilities

This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
Responsibilities include interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.
The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone, incoming and outgoing calls.