Family Services Specialist I/II

Job Responsibilities

• Interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL)
• Interpreting and applying policy and procedures
• Providing clear documentation of casework
• Independently performing complex tasks
• Providing first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms
• Handling all customer contact via phone, incoming and outgoing calls

Qualifications

• Level I: Two years of clerical office work in a business, public sector, or social work environment; or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Level II: Bachelor’s degree; or an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment; or an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor’s degree; or two (2) years of experience as a Family Services Specialist.

Pay

Annual Salary: Level I H14A: $37,440.00 + Full State Employee Benefits
Level II H14B: $40,248.00 + Full State Employee Benefits

Schedule

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Benefits

Full State Employee Benefits

Training

Mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Telework

This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.