Family Services Counselor

About the role

Provides therapeutic interventions to promote personal growth and resiliency in the form of emotional, cognitive, behavioral and/or psychological changes in clients with a primary behavioral health diagnosis. Performs continuing assessment of the client’s needs and functioning, maintenance of appropriate documentation and development, and implementation of personal growth plans consistent with the client’s therapeutic needs.

Responsibilities

• Provides community-based services utilizing evidence-based methodologies to provide excellent clinical services.
• Prepares for and conducts individual, group, and family mental health services for assigned caseload.
• Assists client in developing an individualized service plan that is person centered, family centered, and service centered.
• Monitors client progress in treatment and participates in service plan reviews as assigned.
• Updates service plans as appropriate and submits service plans at all stages for medical review, if applicable.
• Conducts intake for client entering services, including explaining services, gathering information, ensuring client understanding of forms, obtaining signatures on contracts and consents, and submitting materials for processing.
• Conducts assessment and writes assessment summaries as assigned.
• Assists clients with making linkage to internal and external resources as outlined in service plan and in coordination with Integrated Healthcare Services.
• Maintains appropriate contact with referral sources including providing information on client progress, behavior, and needs (with appropriate releases), and maintaining ongoing consultation when appropriate.
• Assists client in making discharge plans and provides follow-up services as assigned.
• Demonstrates commitment to all assigned clients and families at various stages of change by using motivational interviewing and outreaching clients who have disengaged from services.
• Provides assertive outreach, advocacy, and follow-up to assigned clients, including a minimum of 2 attempted phone outreaches, 1 attempted home visit outreach, and 1 letter of interest for disengaged clients and families, documented in the Electronic Health Record.
• Ensures services provided are driven by client personal growth goals and links all clinical documentation to identified personal growth goals and objectives as indicated on the individual service plan.
• Ensures documentation of Progress Contact Note activities reflect personal growth plan objectives and demonstrate medical necessity.
• Utilizes Progress Contact Note completion as a personal growth tool to celebrate client successes and identify growth areas by completing progress notes concurrently with clients.
• Completes and submits all required clinical documentation within established timeframes (generally within 24 hours of service provision).
• Completes Progress Contact Notes for all contacts, canceled/failed appointments, and attempted contacts with clients and collaterals within established timeframes to ensure a complete clinical record.

Knowledge, Skills & Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Knowledge of appropriate billing codes.
• Knowledge of community geographical awareness and of community and agency resources.
• Skill in interviewing, assessment, and counseling.
• Skill in customer service techniques.

Requirements

• Master’s Degree in Social Work, Psychology or other human service related field required.
• Must meet Qualified Mental Health Professional status in relevant programs.

Physical Requirements

• Standing: 20%
• Sitting: 80%
• Squatting: occasional
• Driving: occasional
• Kneeling: occasional
• Lifting: occasional
• Bending: occasional

Pay

$48,300.00–$67,700.00

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program