Family Service Assistant I

About the role

An incumbent is this class assists and supports the case management function by providing clerical assistance and routine services to clients such as transportation and appointment scheduling.

Responsibilities

• Schedules appointments for clients and transports to required location (hospital, court, therapy session) provides coaching and assists client; provides support and encouragement to obtain desired outcome.
• Provides office and telephone coverage in absence of case manager and refers problem to appropriate party.
• Visits clients in a variety of environments such as home, school, observing behavior, and reporting to Case Manager.
• Prepares and maintains a variety of records and forms required by case manager to provide the necessary services to the client.
• Maintains behavior of child and parents on parental visits and insures safe interaction.
• May interview and obtain basic information from clients such as dates of birth or social security numbers of family members.

Requirements

• Coursework, training and/or work experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

Qualifications

• Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
• Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
• Legally authorized to work in the United States.

Skills

• None specified

Benefits

• Health and Well Being: Health Benefits, Dental Insurance, Vision Insurance
• Just In Case: Disability Insurance, Group Universal Life Insurance
• Your Future: Retirement Benefits, Deferred Compensation
• Professional Growth: Training and Development Programs
• Work Life Balance: Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules
• More Benefits: Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

Pay

Yearly: $36,827.00/Min - $40,222.00/Mid - $48,266.00/Max

Schedule

Shift Hours: 8:00am to 4:30pm