Family Resource Specialist (Full- Time)

About the role

Are you ready to work for an employer that truly values your contributions and well‑being? At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission‑driven organization, where your work makes a meaningful impact on the community every day.

About Family Services – Family Services is a nonprofit organization committed to protecting, healing, and caring for children and families across Northeast Wisconsin. We provide vital support during life’s most challenging moments, helping individuals heal, grow, and thrive.

Job Summary – The Family Resource Specialist assesses the strengths and needs of pregnant women and families with infants and children, determines service needs, and provides information, connections, and linkages to a continuum of community services based on strengths and need. Visits are conducted in hospitals, family homes, and community locations.

Responsibilities

• Demonstrate Family Services’ Core Values and Behaviors while fulfilling the mission to Protect, Heal, and Care.
• Provide outreach and information regarding programming and services available to families at community events.
• Visit hospital(s) daily, assemble a list of parents, and conduct visits in the assigned hospital or home, contacting all parents who have delivered.
• Effectively and enthusiastically explain the benefits of participating in the program.
• Complete assessments on each parent accepting the interview in an organized and uniform manner as determined by program needs.
• Assess family strengths and needs, determine program eligibility, and make appropriate referrals using standard criteria and professional judgment.
• Maintain professional contact and level of contact within the system and provide information on community resources.
• Build and maintain strong, professional working relationships with hospital staff and other service providers.
• Forward all completed assessments from eligible participant families in a timely manner, as directed.
• May meet with previously‑assessed families in their home to provide follow‑up services.
• Provide training to volunteers, students, and new team members as requested.
• Promote and encourage team building to maintain professional relationships within the program.
• Attend scheduled team, staff, and group supervision meetings and other meetings as deemed necessary by the program manager or agency.
• Uphold the NASW Code of Ethics as adopted by Family Services of Northeast Wisconsin.
• Perform other duties as assigned.

Qualifications

• Minimum Education: Associate’s Degree in Child Development, Communications, Marketing, or related field, or equivalent experience.
• Preferred Education: Bachelor’s Degree in Child Development, Communications, Marketing, or related field, or equivalent experience.
• Minimum Experience: 1 year working with families, child abuse and neglect prevention, maternal/child health, or child development.
• Preferred Experience: 2+ years working with families, child abuse and neglect prevention, maternal/child health, child development, and/or home visitation.
• Required Qualifications:
  • Valid Wisconsin driver’s license with reliable personal vehicle, required auto insurance, and acceptable driving record.
  • Experience providing services to children and families.
  • Knowledge of infant and child development.
  • Advanced interpersonal skills to build rapport quickly.
  • Acceptance of individual differences and ability to work with culturally diverse populations.
  • Strong organizational and computer skills; knowledge of community programs and resources.
  • Effective oral and written communication abilities.
  • Ability to assess participants using standard criteria and professional judgment.
  • Openness to reflective practice (introspection, awareness of self in relation to others, valuing supervision).
  • Flexibility to manage a schedule that may include evenings to meet client needs.

Why Join Us?

Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care.