Family Resource Specialist

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

This position is remote with an expected schedule of 8:00 AM–5:00 PM, Monday–Friday. Candidates must reside in Florida or North Carolina.

Responsibilities

• Identify resources and community support available to the family or caregivers
• Provide information, referrals, and non-clinical assistance with linkage to medical, psychosocial, and basic needs services
• Empower families to advocate for themselves by providing education, guidance, and supportive tools to navigate systems and access needed services
• Assist with accessing specific programs and supports to address psycho-social needs both within Imagine Pediatrics and in the larger community
• Advocate with community agencies for, and on behalf of, clients and families to decrease service gaps and remove barriers to services
• Connect with relevant internal staff and providers to assist with system navigation, including eligibility, pediatrics, behavioral health, public health, etc.
• Assist in development of an internal community resource library (but do not create clinical library materials)
• Provide linkage to community-based resources and school-based services
• Network with new and established community resources to increase knowledge of services
• Administratively document memoranda of understanding (MOU) for partnerships with outside community agencies
• Develop effective working relationships with interdisciplinary care teams
• Participate in ongoing scheduled consultations with an interdisciplinary team regarding administrative and non-clinical resources provided to family and caregivers
• Perform other duties as assigned

Requirements

• Bachelor’s degree or higher in healthcare, behavioral health, or social services related field preferred
• Certification as a Community Health Worker highly desired
• Familiar with navigating social service agencies
• Must have reliable transportation, a valid Driver's License, and ability to produce a copy of current auto insurance certificate
• Experience with resourcing and telephonic services
• Bilingual Spanish preferred

Benefits

• Full medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with 4% match, vested 100% from day one
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid parental leave
• Additional benefits to be detailed in offer

Pay

The hourly rate for this position ranges from $25–30/hr.

Our Values

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We value diversity, equity, inclusion, and belonging. We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer.