Family Resource Specialist

Position Summary

The Family Resource Specialist is the first face of the Akin Family Resource Center when participants come in or call for resources, support, and programs. This role will perform a variety of tasks related to the daily operation of the FRC. The position has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary to perform related job duties and responsibilities.

Essential Functions

• Creating a warm and welcoming environment for all community members who walk in or call.
• Assisting participants in accessing concrete goods in the resource room.
• Providing information about Akin programs and external resources.
• Referring participants to Family Navigation for secondary prevention and/or family development activities.
• Referring participants to other Akin programs available by site.
• Referring participants to external resources as needed/appropriate.
• Keeping the Resource Room stocked and notifying the FRC Manager of resource needs.
• Entering data about participant visits, resource room inventory, and other data needs as assigned.
• Performing light clerical work to support the operations of the Akin Family Resource Center.
• Welcoming families who arrive at the FRC for Behavioral Health, Early Learning, and Family Support services (depending on location).
• Answering phone, email, and in‑person inquiries about Akin programs such as Early Learning, Behavioral Health, and Family Support.
• Performing other duties as assigned by the Supervisor to advance the mission, vision, and values of Akin.

Knowledge, Skills, and Abilities

• Skilled in decision making.
• Ability to work independently as well as part of a team, complete assigned projects, and carry out multiple tasks.
• Reliable and dependable, arriving on time to welcome families to the center.
• Willingness and ability to pivot as needed to address immediate needs presented by families and community.
• Experience in and/or willingness to learn Microsoft Office Suite, SharePoint, and internal data systems.
• Strong communication skills with the ability to develop and maintain good public relations among participants, volunteers, community members, and staff.
• Ability to communicate effectively in writing in a professional manner.
• Familiarity with or interest in the principles of accessibility, inclusion, and belonging; experience working successfully with colleagues, clients, or communities from a variety of backgrounds.
• Demonstrated openness to learning and contributing to an inclusive workplace environment.

Working Environment

Moderate noise typical of a business office with computers, printers, and phones; typical office lighting and temperatures; moderate to frequent interruptions depending on location; ability to work in a confined area and sit at a computer for extended periods. Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for this position; Family Resource Specialists are required to be 100% in‑person and may need occasional evening and weekend work to support events, deadlines, or operational needs.

Physical Demands

The employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop, and kneel. Specific vision abilities include close vision for computer work. Regular, predictable attendance is required. Ability to lift up to 30 lb.

Minimum Qualifications

• High School Diploma or equivalent.
• 1–2 years’ experience in social or human services working with children and families, or a combination of education and experience that demonstrates the required skills and abilities.
• Valid driver’s license and a favorable driving record, with no more than three violations within the past three years.

Preferred Qualifications

• Bi‑lingual (as needed).
• Lived experience.

Salary Range and Benefits

We provide a comprehensive benefits package, including competitive pay, medical, dental, retirement benefits, and paid time off. The target starting pay for this position is $23.69 – $27.84 per hour, typically within the first half of this range. Actual offers will be based on individual qualifications and will not consider pay history.