Family Mentor (Peer Support Specialist)

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery, and eating disorder treatment modalities. We offer comprehensive behavioral healthcare defined by supportive environments that empower patients to overcome life’s challenges.

About the role

Pyramid Healthcare is seeking a compassionate and dedicated Family Mentor to join our team in Asheville, NC. This unique role is designed for someone who has successfully navigated challenges within the child welfare or Department of Social Services (DSS) system and is passionate about helping other families achieve stability and success. As a Family Mentor, you will use your lived experience to build trust, provide encouragement, advocate for families, and connect them with resources that support recovery, reunification, and long-term wellness. Working closely with DSS, treatment providers, and the Pyramid Healthcare team, you will play an important role in empowering families as they work toward their goals.

Responsibilities

• Provide peer-based mentoring and support using your lived experience to encourage hope, resilience, and positive outcomes.
• Build trusting relationships with families involved with the Department of Social Services (DSS).
• Assist families in navigating community resources, treatment services, and case plan expectations.
• Maintain regular communication with DSS caseworkers, treatment providers, and other community partners.
• Participate as an active member of the multidisciplinary treatment team, providing a family-centered perspective.
• Conduct outreach and provide ongoing encouragement to promote engagement in services.
• Complete timely and accurate documentation in the electronic health record.
• Prepare progress updates and participate in concurrent reviews with referral sources as assigned.
• Participate in peer record reviews and quality improvement initiatives.
• Transport clients to appointments and community resources as needed.
• Protect client confidentiality and maintain compliance with HIPAA and agency policies.
• Complete all required trainings and maintain certification requirements.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Current North Carolina Certified Peer Support Specialist (CPSS/PSS) Certification required.
• Lived experience as a parent, caregiver, or family member who has navigated the Department of Social Services (DSS) or child welfare system required.
• Experience supporting families involved in recovery, reunification, behavioral health, or substance use services preferred.
• Valid North Carolina driver's license with reliable transportation required.

Skills

• Strong relationship-building and communication skills.
• Ability to inspire hope through lived experience while maintaining professional boundaries.
• Understanding of trauma-informed, recovery-oriented, and family-centered care.
• Knowledge of DSS processes, community resources, and family support services.
• Strong organizational and documentation skills.
• Ability to work independently while collaborating with multidisciplinary teams.
• Commitment to confidentiality, professionalism, and ethical peer support practices.
• Flexibility to meet the changing needs of families and the program.

Physical Requirements

This position requires frequent sitting, standing, walking, talking, hearing, reaching, and using hands for computer and documentation tasks. Occasional bending, stooping, and lifting up to 25 pounds may be required. Local travel throughout the service area is expected.

Work Environment

This position is primarily community-based with office responsibilities as needed. Local travel is required to meet with families, attend appointments, and collaborate with community partners. Employees must maintain reliable transportation and be comfortable working independently in the community while remaining connected with the treatment team.

Pay

$21.00 per hour

Schedule

Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities

About Pyramid Healthcare

Pyramid Healthcare is committed to living our CORE values: Integrity, Dedication, Collaboration, and Passion. Our employees are expected to align with these values, behaviors, and standards, using them to inspire those around us.