Family Finding Case Manager

Specific Job Responsibilities

• Communicate with the assigned DHS or CUA worker in writing and via phone after the case was assigned.
• If communication does not occur after three consecutive phone calls and follow-up e-mails, the FF supervisor will be notified to assist.
• Initial questions for CUA and intake should be used (for children under 12) during this initial conversation to obtain accurate and complete case background, as well as request documentation.
• Visit with the youth or make contact via phone, depending on location by the 7th day of service and then every month as appropriate.
• In-person intake MUST occur barring unusual circumstances.
• Send letters to required parties by the 15th day of service; follow-up with a phone call and/or follow-up letter as needed. May be required to visit in person if no response.
• Follow protocol to document other family information and provide proper notifications based on success or lack thereof of this effort.
• Follow through with identified supports ONGOING during casework. If supports are identified early in the case, the case manager is expected to begin moving forward with their level of support.
• Complete reports including a detailed background, including names and DOBs for all kids being served, the reason for placement or system involvement, situation of bio parents, brief case history, current placement details, court history, and identification of program court-ordered status (if applicable).
• Complete timely supervision notes that include: case background, updated family list, notes about communication with the team, progress on the case AND identified next steps. Steps from the previous note should be completed and identified as completed.
• Adhere to all standards for confidentiality.

Skills

• Knowledge of social services, child welfare, and family systems services.
• Strong writing and oral presentation skills.
• Strong organizational skills, an ability to multitask, and prioritize.
• Strong interpersonal skills, respectful, and courteous nature.
• Able to work independently, demonstrating good judgment.

Experience

• Required: at least 2 years of experience in child welfare.

Education Requirement

• Bachelor’s degree in social work or a related field required.