Family Centered Treatment Specialist
About the role
At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most. For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection. Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states.
Responsibilities
- Deliver Family Centered Treatment services primarily in home and community settings, meeting families where they are — literally and figuratively
- Guide children and families through the four phases of the FCT model, helping them set goals, build skills, and move toward sustainable well-being
- Serve as a central point of coordination for each family's Treatment Team, collaborating with medical, behavioral health, school, and community partners to ensure seamless, whole-person care
- Develop, implement, and continuously refine individualized Service Plans in partnership with the families you serve
- Connect families to community resources, referrals, and aftercare supports that extend the impact of treatment beyond your time together
- Maintain timely, accurate documentation in the Electronic Health Record, keeping records that reflect the quality of care you provide
- Participate in Quality Assurance activities that help make our programs stronger for every family we serve
What to expect
This is community-based work, which means a flexible schedule that accommodates families' lives. Like most roles serving children and families in the community, this position includes 24/7 on-call availability for crisis support.
Your path to FCT certification
FCT Certification is required for this role and must be completed within one year of hire. Pinnacle supports you every step of the way — through structured checkoffs, e-learning trainings, and a team that's invested in your professional growth.
Requirements
- Must meet NC Qualified Professional (QP) requirements per 10A NCAC 27G .0104. One of the following:
- Master's in human services field + 1 year experience
- Bachelor's in human services field + 2 years experience
- Bachelor's in non-human services field + 4 years experience
- Current NC license (including provisional) or board-issued certification in a human services profession
- Experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis, and may be accumulated before or after degree completion
- Must have a valid driver’s license and access to a fully insured, private form of transportation
Benefits
- Retention Bonus — earn up to $2,000 annually through our 2026 Retention Bonus Program
- Flexible scheduling and a culture that recognizes the importance of work/life balance
- Employee Assistance Program (EAP) including 8 mental health counseling sessions annually
- Paid time off and paid holidays
- Medical, dental, vision, and voluntary insurance options
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- Access to a Health Navigator
- 401(k) Retirement Plan
- Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life