Family Care - Care Manager

About the role

Coordinate and manage care for elderly and adults with physical, developmental, and intellectual disabilities who are members of the Community Care, Inc. program.

Responsibilities

• Perform initial and ongoing assessments to include care plan development, risk reduction strategies, and service coordination.
• Identify, evaluate, implement, and monitor long-term healthcare needs and manage services.
• Maintain clear and updated documentation of all contacts and services provided.
• Perform home visits and maintain a regular schedule of client contacts and visits.
• Provide access to community resources for clients and families.
• Maintain contact with a family member on needs and services offered to a client.
• Contact service providers to coordinate and authorize services to meet the identified needs of clients.

Skills

• Ability to interact effectively with people from diverse backgrounds.
• Ability to communicate effectively, verbally, and in writing.
• Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Demonstrated computer literacy skills, using MS Office, Google applications, and other basic data systems, including Internet navigation.
• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Self-motivated and able to work independently.

Qualifications

• Bachelor’s Degree in Social Work, Human Services, Psychology, or another related field.
• At least one (1) year of formal (non-family setting) experience working with a geriatric population in community care management or related community experience with older adults.
• Must have excellent interpersonal and communication (written and spoken) skills and the ability to work in a multicultural environment.
• Exceptional organizational and multitasking skills.
• Must be dependable, flexible, detail-oriented, and have basic computer knowledge.
• Previous experience working with the elderly and disabled is seen as an advantage.
• A bilingual Spanish speaker is highly preferred, but not required.

Work Conditions

The noise level in the work environment is moderate to occasionally loud. Position requires frequent walking, standing, going up and down the stairs, lifting, etc. Standard office equipment generally used includes: Telephone, Personal Computer or Tablet, Printer/Photocopy Machine, Fax Machine, and Calculator. May be required to lift up to 15 pounds. Must have access to reliable transportation to complete required client visits and other work-related travel throughout scheduled work hours, including on short notice. The number of visits varies based on client and program needs. Employees who drive a personal vehicle for work-related purposes must maintain a valid driver’s license, and the vehicle must be insured.