Family and Youth Intake Coordinator

About the role

Buckner Children and Family Services Community: Family and Youth Services Program seeks an Intake Coordinator to join our team in Harlingen, TX. The role involves providing accurate data entry into PEIS and agency database, coordinating the eligibility assessment process of all referrals, and serving Spanish-speaking clients.

Responsibilities

• Accept and screen all incoming FSS referrals.
• Assess eligibility and crisis status.
• Greet all guests, clients and visitors using established hospitality standards, determine their purpose, and direct them to the appropriate program areas or staff members.
• Conduct and process unplanned crisis requests for services as they occur.
• Counsel with clients, families when performing intakes as appropriate.
• Maintain and track client logs regarding participation and billable services.
• Prepare A/P vouchers and contractual billing as requested.
• Prepare FSS accounts receivable reports.
• Identify and report billing discrepancies to Program Supervisor to ensure accurate and compliant submissions.
• Supervise the overall needs of the FSS office such as, office supplies stocked for staff use; keep the appearance of the office in accordance with the holidays and special events.
• Take appropriate action in resolving discrepancies as requested or directed.
• Provide support regarding program audits, monitoring visits, or compliance reviews when requested.
• Communicate with supervisor as necessary.
• Timely and accurately respond to inquiries regarding the FSS program; provide detailed eligibility requirements. Accurately and appropriately respond to basic questions from clients about program services. Provide information and referrals to families. Refer callers to other Buckner programs or other appropriate providers when necessary.
• Timely and accurately maintain electronic and paper filing systems in accordance with established guidelines and audit requirements as determined by the Manager.
• Timely and accurately input or coordinate input of client information into PEIS & Extended Reach database.
• Aid Case Manager’s in uploading and entering in data into Extended Reach database.

Requirements

• High school diploma or G.E.D. required; Associate’s or Bachelor’s Degree preferred.
• Minimum 2 years prior related experience working with youth and families required.
• Proficient knowledge of Microsoft Excel software including data entry, formula usage.
• Proficient ability to speak, read and write English professionally.
• Spanish language proficiency required, including the ability to communicate effectively verbally and in writing, due to the need to regularly serve Spanish-speaking clients.
• Proficient working knowledge of crisis intervention and ability to demonstrate related skills.
• Experience and knowledge of accounting principles preferred.
• Experience and knowledge of state contracted programs and billing requirements and guidelines preferred.
• Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy.
• Ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.

Qualifications

• Age 21 or older to drive on behalf of Buckner.

Skills

• Ability to understand and carry out detailed oral and written instructions.
• Proficient ability to speak, read and write English professionally.
• Proficient working knowledge of crisis intervention and ability to demonstrate related skills.
• Experience and knowledge of accounting principles.
• Experience and knowledge of state contracted programs and billing requirements and guidelines.

Benefits

No specific benefits mentioned in the job posting.

Pay

No specific pay mentioned in the job posting.

Schedule

The schedule is Full-Time.