Family Advocate

About the role

Acelero, Inc. is seeking a dedicated and compassionate Family Advocate to work directly with families to strengthen parent-child relationships, promote school readiness, and ensure children and families receive the resources and support they need to thrive. This role plays a critical part in building strong relationships with families, connecting them to tools and services that foster success in our Head Start program, and collaborating with community partners to ensure comprehensive, culturally responsive care.

Our mission is to design and deliver research and evidence-based approaches to eliminate the gaps between young children’s inherent potential and their achievement in school and life. Our values include Data-Informed Learning, Transparent & Open Communication, Growth Mindset, Championing Equality, and Caring Teams & Communities.

Responsibilities

• Engage families in individualized, in-home and group experiences to enhance parent/child interactions that research shows foster school readiness through consistent family routines, positive guidance and discipline, experience-rich home environments, and literacy activities.
• Manage responsibilities within core functions: ERSEA (Eligibility, Recruitment, Selection, Enrollment, and Attendance), record keeping and reporting, ongoing monitoring, planning, and implementing.
• Establish and maintain a safe, healthy learning environment, support the well-being of children, and encourage family involvement in the Head Start program.
• Participate in outreach, recruitment, and attendance follow-up activities to engage families and motivate their active participation.
• Work directly with families to assist in completing applications and collecting missing documents to support the application process.
• Support families in completing and collecting health-related information.
• Maintain funded enrollment levels, work with the FSC/ERSEA Lead to fill vacancies, and analyze enrollment data to inform planning.
• Create attendance goals for families whose attendance is below 80%.
• Complete data entry related to the aforementioned areas of responsibility.
• Establish and maintain working relationships with community partners to strengthen access to resources and training identified as priority goal areas by families.
• Participate in assigned meetings, events, and training as required.

Requirements

• Associate or bachelor’s degree in social work, human services, family services, counseling, or a related field preferred, OR an AA/BA in another field with a commitment to complete a Family Services Certificate/Credential within 18 months of hire.
• We will also consider candidates with a high school diploma and 3 years of experience working in the community with families, along with a completed Family Development Certificate or Credential.
• Experience, training, and skill assisting parents of young children to advocate for their families; experience working in low-income diverse communities preferred.
• Physical exam and background checks are required for this position.
• Travel is required locally or long-distance up to 10% of the time for work-related meetings and functions; must have reliable personal transportation as travel from site to site is required.
• Must have a valid driver’s license and reliable transportation.

Benefits

• Medical, Dental, and Vision Insurance with multiple plan options.
• Health Savings Account (HSA) with company contributions up to $400/individual & $800/family annually.
• Flexible Spending Accounts (FSA) for health and dependent care expenses.
• 401(k) Retirement Plan with up to 3% company match.
• Short-Term and Long-Term Disability and Basic Life Insurance.
• Up to $500 per year in Professional Development Reimbursements.
• Employee Assistance Program (EAP) with counseling and mental wellness support.
• Wellness Programs, including virtual fitness, nutrition, and mindfulness classes.
• Pet Insurance, Legal Assistance, ID Theft Protection, and Employee Discount Perks.

Pay

$19.68/hour

Schedule

Position starts in Spring 2026. Work location: 1147 Logan St, Louisville, KY 40204.