Family Advisor

Position Description – Family Advisor

At-Need Assistance
Field calls from families, funeral homes, Partner Congregations, and others regarding recent deaths. Manage the At-Need process – meetings, forms, contracts, goods and services, payments, and arrangements through burial. After-hour and weekend coverage as assigned.

Advance-Need Inquiries
Solicit, pursue, and respond to Advance-Need inquiries, assisting families in the purchase of interment rights, goods and services, and memorials.

Memorial Sales
Contact families after burial with memorials information and manage the memorial selection, design, contracting, payments, ordering, installation, and unveiling process. Ensure accuracy, and respond to issues as needed.

Partner Congregations
Develop relationships with, and assist, clergy, staff, lay leaders, and members of Partner Congregations with the selection of burial locations and general information requests.

Operations

• Share responsibilities for scheduling and staffing funerals and unveilings, ordering and verifying memorials, verifying assigned grave sites and temporary markers, touring and inspecting the grounds, meeting with, and staffing the GoR Office.
• Learn and use cemetery management software, including mapping, contracts, inventory, and reporting modules. Update data as needed.
• Utilize (and help to improve) management and operations forms and procedures.
• Learn and use online memorials design software for granite and bronze memorials.
• Assist with live streaming funeral services (chapel and graveside), distribution of recordings, video archiving.
• Attend staff meetings and other GoR and community meetings as requested. Attend and assist with the Annual Memorial Service and other GoR programs.

Financial

• As needed, prepare contracts and Certificates of Ownership, and associated correspondence when the Administrative Coordinator is unavailable.
• Process credit card payments by phone or in person and make appropriate copies.
• Assist the Executive Director, Controller, Administrative Coordinator, and other staff members as needed.

Marketing and Advertising

• Assist with marketing programs, mailings, and related activities.
• Participate in outreach to existing Partner Congregations and solicitation of new partners as requested.
• Represent GOR at community events, on occasion.

Qualifications

• Education: Bachelor's Degree
• Experience: 5–10 years
• Position Type: Full Time