Fall Intern - Home Lending AI Governance and Program Support

About the role

PenFed is hiring a (Hybrid) Fall Intern - Home Lending AI Governance and Program Support at our San Antonio, Texas Service Center. The Fall Intern - AI Governance & Program Support provides analytical, documentation, and coordination support to PenFed's Home Lending organization. Working closely with the Senior Director, this intern supports Home Lending AI governance, testing, monitoring, and program management activities. The role offers hands-on exposure to responsible AI practices, department-scale technology oversight, and cross-functional collaboration within a regulated financial institution.

Responsibilities

• Assist with documentation, organization, and maintenance of AI governance artifacts, including inventories, intake records, testing documentation, and approvals.
• Support AI monitoring, testing, and reporting activities through data gathering, analysis, and summary preparation.
• Help prepare executive-ready materials such as briefings, summaries, dashboards, and status updates.
• Conduct research on AI governance, responsible AI practices, regulatory considerations, and emerging trends.
• Support coordination of meetings, working sessions, and community-of-practice forums related to AI initiatives.
• Collaborate with cross-functional partners including technology, risk, compliance, and business teams.
• Perform general analytical and program management support as needed to advance enterprise AI initiatives.
• This role is responsible for ensuring business continuity.

Qualifications

• Equivalent combination of education and experience is considered.
• Currently pursuing a Bachelor's or Master's degree in Data Analytics, Computer Science, Information Systems, Artificial Intelligence, Cyber Security or a related field.
• Demonstrated interest in artificial intelligence, data, technology governance, or enterprise transformation.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Copilot).
• Proactive attitude with the ability to work independently and as part of a team.
• Exceptional written communication skills and strong oral communication skills.
• Strong analytical, interpersonal, and decision-making skills.
• Experience presenting project findings to senior management, preferred.
• Experience with Snowflake or Agentforce, preferred.
• Must have a competitive GPA/demonstrate a strong work ethic.
• Experience using A.I. tools preferred.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Pay

The anticipated starting hourly rate for this role is $22 for Juniors, $24 for seniors.