Fairmont Gold Agent

Job Description

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain the physical Fairmont Gold product
• Monitor and review all Fairmont Gold reservations to ensure requests are met
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Handle guest concerns and react quickly, logging and notifying proper areas
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Personalize service with guests during their time in the lounge
• Provide local expertise to our guests, booking attractions and dining reservations per guest request
• Aid in lounge cleanliness and service during peak times and as required
• Follow department policies, procedures and service standards according to Forbes and Michelin Key standards
• Follow all safety policies

What Is In It For You

Paid time off
Medical, Dental and Vision Insurance
401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This Position Requires Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting up to 20lbs.
Occasional ascending or descending ladders, stairs and ramps

Required Education And Experience

Previous guest service experience required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset

Additional Information

Your Team And Working Environment
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience,
Feel Valued, Feel Sparked, We Are One
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V