Failure Analysis Engineer

Principal Duties And Responsibilities (Essential Functions)

• Work directly with top-name customers on deployment of new server hardware and firmware (BIOS, RAID, DMI, FRU).
• Develop and maintain excellent working relationships with customers, vendors, and internal teams in support of overall company objectives.
• Provide support to manufacturing and customer service teams, replicating and troubleshooting field-returned failures.
• Drive technical issues to closure by working with internal and field engineers to identify, track, root cause, and resolve issues.
• Perform PCBA-level troubleshooting and component-level FA to identify root causes of hardware failures.
• Use diagnostic equipment including oscilloscopes, logic analyzers, multimeters, thermal imaging cameras, X-ray, and others.
• Interpret and analyze schematics, Gerber files, and PCBA layout documentation to trace power rails, signal paths, and interconnects.
• Troubleshoot power delivery issues, signal integrity problems, and component defects on x86 server systems.

Education And Work Experience

• BS in Mechanical, Electrical, Computer Engineering, Computer Science, or equivalent industry experience (3+ years).

Knowledge, Skills And Abilities

• Deep knowledge of server component architecture and design (motherboards, CPUs, RAM, hard drives, heat sinks, fans).
• Working knowledge of power-related components (power supplies, PDUs, VRMs) and control interfaces (PMBus, IPMI).
• Strong experience in PCBA-level troubleshooting, FA at the component level, and reading schematics & PCBA layout files.
• Ability to troubleshoot x86-based systems, diagnosing hardware and software issues.
• Proficiency in Python scripting and Linux OS administration (RedHat, SuSE, Debian).
• Excellent written and verbal communication skills.
• Attention to detail, strong process orientation, and organizational skills.
• Self-starter, highly motivated, and comfortable in a fast-moving, small-team environment.

Job Complexity and Supervision

• Works on problems of moderate scope.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds productive internal/external working relationships.
• Comfortable in a fast-moving business and team environment.
• Excellent communication skills—written and verbal.
• Attention to detail and process.
• Self-starter and highly motivated.

Physical Demands

• Extensive use of computer equipment, and frequent telephone activity.
• Periods of extended sitting, walking, and standing are required.
• Activities such as bending and occasionally lifting up to 40 pounds.