Factory Operator

About the role

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you'll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation. Unique opportunity: Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production.

Onsite in Gresham, Oregon. Full-time, salaried position. Preference given to candidates with open schedule and on-call availability.

Requirements

• Open availability from mid-January through mid-June, with a standardized production schedule in place by early 2027.

Responsibilities

System Monitoring & First-Level Diagnostics

• Monitor daytime performance and conduct health checks of Fulfil's robotic automation systems
• Perform Tier-1 troubleshooting; triage issues, complete minor interventions (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems
• Support maintenance by documenting issues clearly and handing off higher-complexity work

Operational Leadership

• Act as the on-call technical and operational escalation point for partner teams
• Make real-time decisions that balance system uptime, safety, and production needs
• Track and report reliability metrics to contribute toward achieving uptime goals
• Ensure a safe operating environment through routine audits and adherence to procedures

Cross-Functional Collaboration

• Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams
• Participate in structured testing, validation, and rollout of new features and hardware
• Contribute to root-cause investigations and provide actionable feedback to engineering
• Help refine operating procedures and support continuous improvement initiatives

Partner Support & Training

• Provide steady, high-confidence technical support to onsite partner operators
• Train partner team members on best practices for system interaction, recoveries, and safety
• Ensure partners feel supported, informed, and empowered in daily operations

Qualifications

• Passion for robotics, automation, industrial equipment, technical field support, or similar environments
• Strong mechanical/electrical aptitude and comfort working hands-on with hardware
• Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment
• Clear communicator with ability to explain complex system behavior simply
• Calm, detail-oriented decision-maker who performs well under pressure
• Comfortable using dashboards, logs, and diagnostic tools
• Reliable, self-motivated, and able to operate with a high degree of ownership
• Flexible schedule — preference for candidates with open availability

Skills

• Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems
• Familiarity with Linux, tele