Factory Field Response Technician

About the role

For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia.

The Factory Field Response Team (FFRT) Technician is responsible for supporting post-production, initial site repair, corrective repair, and field response efforts for Airedale's Data Center vertical, with a primary focus on the Chiller product line. The ability to respond to equipment issues and execute high-quality repairs throughout the lifecycle of Airedale chiller products is a critical component of our commitment to customer service, product reliability, and operational excellence. The FFRT Technician serves on the front lines of this effort, providing hands-on technical expertise at customer sites and working closely with Service, Technical Support, Engineering, Quality, Manufacturing, and other internal teams to resolve equipment issues efficiently and effectively. This is a traveling field position requiring travel to customer and project locations throughout the United States, with the potential for extended assignments based on business and customer needs.

Responsibilities

• Perform post-production and initial site repairs on Airedale Data Center chillers.
• Respond to field equipment issues requiring factory-level technical repair support.
• Perform component replacement, rework, corrective actions, and field upgrades as directed.
• Support warranty, quality, and product-related repair campaigns when required.
• Work closely with Technical Support and Engineering to diagnose complex or recurring equipment issues.
• Execute approved engineering changes and corrective actions in the field.
• Verify repairs and confirm proper equipment operation following completion of work.
• Document all repairs, findings, failed components, corrective actions, and equipment conditions accurately and completely.
• Capture equipment serial numbers, photographs, measurements, operating conditions, and other information required for technical and quality analysis.
• Provide timely feedback regarding field failures and product concerns to Engineering, Quality, Manufacturing, and Service leadership.
• Assist with root cause investigations by providing detailed field observations and supporting data.
• Maintain required tools, test equipment, PPE, and company-issued equipment.
• Follow all company, customer, and site-specific safety policies and procedures.
• Maintain professional communication with customers, contractors, site personnel, and internal Airedale teams.
• Support emergency or time-sensitive field response activities when required.
• Perform other duties associated with field service, warranty, quality, and product support as assigned.

Requirements

• High school diploma or equivalent required; technical or trade school education preferred.
• Previous experience in commercial or industrial HVAC/R service, commissioning, troubleshooting, or equipment repair preferred.
• Experience with chillers, refrigeration systems, Data Center cooling equipment, or other mission-critical HVAC systems strongly preferred.
• Strong mechanical, electrical, and refrigeration troubleshooting skills.
• Ability to read and interpret electrical schematics, wiring diagrams, piping diagrams, technical manuals, and equipment documentation.
• Working knowledge of refrigeration circuits, compressors, pumps, fans, valves, sensors, electrical components, and controls.
• Ability to use diagnostic and test equipment safely and effectively.
• EPA Universal Certification preferred or required based on assigned responsibilities.
• Ability to work independently in the field while communicating effectively with remote technical resources.
• Strong problem-solving and analytical skills.
• Strong organizational and documentation skills.
• Ability to manage changing priorities in a fast-paced, customer-focused field environment.

Physical Requirements

• Ability to lift and carry tools, equipment, and components associated with commercial HVAC service work.
• Ability to climb ladders, bend, kneel, crouch, stand, and work for extended periods.
• Ability to work indoors and outdoors in varying environmental conditions.
• Ability to safely work around operating mechanical and electrical equipment.
• Ability to perform work in active construction, industrial, and Data Center environments.

Benefits

Health & Well-being

• Day One: Competitive health, dental & vision insurance coverage
• Employee Assistance Program
• After 90 days of continuous employment:
  • Maternity Leave (12 weeks at 100% pay)
  • 8 weeks of short term disability leave paid at 100%
  • 4 weeks of paid parental leave paid at 100%
  • Paternity Leave (4 weeks at 100% pay)

Financial Benefits

• 401k Retirement plan and company paid match
• Life Insurance
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Accounts (FSA)
• Short Term Disability (company paid)
• Long Term Disability

Work-Life Balance

• Competitive time-off policies
• Tuition Reimbursement