Facility Solutions Manager

Base Pay: $60-$70k OTE (includes bonus + commissions): $125-$135k+

About the role

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) in the Broward County area. This is an outside, B2B account management position responsible for the business operations of an assigned client contracted service area. The role provides field support including training, guidance with starting new clients, inspections of Contractor performance, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services—determine pricing, staffing, and logistics.
• Manage all Contractor relationships: interview and hire, negotiate pricing and contract terms, manage agreements, develop service specifications, ensure client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow-through on all promises.
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems.
• Use City Wide's CRM to perform client inspections, add extra charges, and manage NM routing.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's.
• Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve client complaints or service deficiencies and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.