Facility Services Coordinator

About the role

The Facility Services Coordinator will be responsible for supporting the day-to-day operations of the team, ensuring smooth client interactions, and maintaining a high level of service.

Responsibilities

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings
• Aid the internal site management team in handling client requests and other tasks as needed
• Manage visitor/contractor escorts and provide instructions and supervision
• Collect and distribute internal and external mail & courier deliveries
• Support in the provision of building access cards to staff and contractors
• Support meeting room requirements (e.g., room reconfigurations & catering provisions)
• Administer data entry, records management, and work order management
• Submit and monitor work orders with landlord
• Process FedEx packages
• Perform 1-tier support for printer and plotter issues
• Conduct scheduled PM checks of First Aid Kits, AEDs, and Fire Extinguishers
• Maintain distribution lists

Requirements

• Maintain HSE policies and procedures
• Strong experience in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Proven experience working with internal and external stakeholders at various organizational levels
• Excellent telephone manner, including active listening, questioning, empathy, clear communication, and professionalism
• Attention to detail and strong grammar skills
• Proficiency in relevant computer software (Word, Excel, Outlook, etc.) and good keyboard skills

Qualifications

• Experience with relevant computer software (Word, Excel, Outlook, etc.) and good keyboard skills
• Ability to respond quickly to change and adapt to new situations

Skills

• Customer service skills
• Administrative and data management skills
• Technical facility management skills
• Communication and interpersonal skills

Benefits

Our company culture promotes personal and professional development, work/life balance, health and wellness, and community involvement. The salary range for this non-exempt position in the US is $26.00.

Pay

The salary range for this non-exempt position in the US is $26.00.

Schedule

N/A

Benefits

N/A

Contact Information

To learn more about BGIS and apply for this position, visit us online at https://www.bgis.com/us/careers/.

BGIS is an equal opportunity employer. For more information on our commitment to equal employment opportunity, please see our Equal Opportunity Policy.