Facility Services Coordinator
About the role
The Facility Services Coordinator will be responsible for providing exceptional customer service, managing facility operations, and supporting the broader BGIS team.
Responsibilities
- Meet and greet clients and visitors
- Act as the first point of contact for all incoming phone queries, managing requests and room bookings
- Avoid the internal site management team, acting as the conduit for client requests as well as other requests as required
- Assist with visitor/contractor escorts and instructing and supervising as required
- Manage the collection and distribution of internal and external mail & courier deliveries
- Manage the delivery of consumables throughout the refresh areas
- Support in the provision of building access cards to staff and contractors
- Supporting in meeting room requirements (ex. room reconfigurations & catering provisions)
- Administration duties as required
- Invoicing receipting and reconciliation
- Data entry & records management
- Work Order management
- Maintain distribution lists
- Submit and monitor work orders with landlord
- Process Fedex packages
- Perform 1 tier support for printer and plotter issues
- Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers
Requirements
- HSE policies and procedures are met and maintained by all stakeholders
- Strong demonstrated experience working in a Customer Service Center environment
- Demonstrated understanding of customer service principles
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization
- Demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
- Demonstrated attention for detail and grammar
- Proficient in relevant computer software Word, Excel, Outlook (or related program)
- Good key board skills, speed and accuracy
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities
Qualifications
- Experience working in a Customer Service Center environment
- Understanding of customer service principles
- Experience working with internal and external stakeholders at varying levels of an organization
- Professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
- Attention for detail and grammar
- Proficiency in relevant computer software Word, Excel, Outlook (or related program)
- Keyboard skills, speed and accuracy
- Able to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities
Skills
- Customer service skills
- Administrative skills
- Technical knowledge of facility operations
- Computer literacy (Word, Excel, Outlook)
Benefits
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
Pay
Compensation is commensurate with experience.
Schedule
Full-time position.
Benefits
Our benefits package includes:
- Health insurance
- Retirement savings plan
- Flexible work schedule
- Professional development opportunities
- Employee assistance program
Company Culture
We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction.
Equal Opportunity Employer
BGIS is committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction.
Contact Information
To apply, please visit us online at https://www.bgis.com/us/careers/.