Facility Service Coordinator
About the role
The Facility Services Coordinator will be responsible for supporting the operations of the virtual service center, assisting with client and visitor needs, and managing administrative tasks.
Responsibilities
- Meet and greet clients and visitors
- Act as the first point of contact for all incoming phone queries, managing requests and room bookings
- Avoid the internal site management team, acting as the conduit for client requests as well as other requests as required
- Assist with visitor/contractor escorts and instructing and supervising as required
- Manage the collection and distribution of internal and external mail & courier deliveries
- Manage the delivery of consumables throughout the refresh areas
- Support in the provision of building access cards to staff and contractors
- Supporting in meeting room requirements (ex. room reconfigurations & catering provisions)
- Administration duties as required
- Invoicing receipting and reconciliation
- Data entry & records management
- Work Order management
- Maintain distribution lists
Requirements
- HSE policies and procedures are met and maintained by all stakeholders
- Strong demonstrated experience working in a Customer Service Center environment
- Demonstrated understanding of customer service principles
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization
- Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
- Demonstrated attention for detail and grammar
- Proficient in relevant computer software Word, Excel, Outlook (or related program)
- Good key board skills, speed and accuracy
- Able to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities
Qualifications
- HSE policies and procedures are met and maintained by all stakeholders
- Strong demonstrated experience working in a Customer Service Center environment
- Demonstrated understanding of customer service principles
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization
- Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
- Demonstrated attention for detail and grammar
- Proficient in relevant computer software Word, Excel, Outlook (or related program)
- Good key board skills, speed and accuracy
- Able to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities
Skills
- HSE policies and procedures
- Customer service principles
- Internal and external stakeholder interactions
- Professional telephone manner
- Attention to detail
- Computer proficiency (Word, Excel, Outlook)
- Keyboard skills
- Flexibility and innovation
Benefits
Visit us online at https://www.bgis.com/us/careers/ for more information about our company culture and commitment to diversity.
Pay
Details on pay are not specified in this posting.
Schedule
Details on schedule are not specified in this posting.
Company Culture
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction.
Equal Opportunity Employer
We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction.
Contact Information
If you have questions or concerns regarding Equal Employment Opportunity, please contact your direct supervisor or the Human Resources Department without fear of retaliation of any kind.