Facility Operations Supervisor

About the role

The Facility Operations Supervisor plans, delegates, participates in, and quality checks tasks to ensure the building is always in a state of readiness and supervises the day-to-day aspects of the Facility Operations department in areas such as set-up, move-out, and building cleanliness at the applicable CRVA venue (Convention Center and/or NASCAR Hall of Fame).

Responsibilities

• Works with the Assistant Manager, Facilities Operations to ensure policies and procedures are being carried out to maximize efficiency in operating and maintaining the facilities.
• Effectively uses CORE to track events, plan and complete work orders for all events held at the convention center or NHOF.
• Utilizes department software to track all scheduled and requested maintenance work orders and ensures timely reporting of completion within respective software program.
• Engages department staff to ensure employee relations are priority.
• Oversees inventory control which includes routine maintenance of cleaning equipment, maintaining up-to-date equipment counts, and ensuring the safe storage and longevity of all department assets.
• Ensures staff performance expectations are communicated and maintained.
• Evaluates staff to ensure safe work practices are being met.
• Creates daily task list and provides direction to Facility Operations Workers to accomplish said task list.
• Responsible for room set-up and break-down that includes tables, chairs, ramps, stage building/break down prior to, during, and after events.
• Conducts routine building walks to identify areas for cleaning/maintenance/equipment storage tidiness and dispatches necessary staff in a timely manner.
• Maintains building, performing general routine cleaning and maintenance that includes but is not limited to sweeping, mopping, scrubbing, and vacuuming hallways, stairs, and office space, empties trash and garbage containers.
• Conducts audits and inspections utilizing various department testing equipment to verify cleaning tasks have been completed per GBAC program standards.
• Notifies management concerning need for general repairs with issues pertaining to lighting, heating, ventilating, and equipment.
• May supervise 3rd party vendors as instructed by management.
• Communicates daily with management, event managers, and team via two-way radio throughout scheduled work time.
• Provides excellent customer service to our clients at all times.
• Complies with all CRVA and applicable facility venues policies and procedures.
• Maintains professional attire, image, and demeanor at all times.
• Must be able to work flexible hours to include evenings, weekends, and holidays.
• May perform other duties as required.
• Consistently deliver the best in customer service.
• Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.
• Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Requirements

• Ability to work independently with minimal supervision.
• Ability to direct the work of others.
• Ability to maintain adherence to quality, safety, and the timely completion of assigned projects.
• Excellent verbal and written communication skills.
• Ability to foster a respectful, inclusive, and productive work environment and work well within a team.
• Strong commitment to customer service and always maintaining a professional atmosphere.
• Knowledge of Microsoft Office Suite and other venue related computer software.
• Extensive knowledge of operational procedures of venue facilities.
• General knowledge and background of venue programs and events.
• Knowledge and experience in planning, prioritizing, and organizing a complex workload.
• Ability to establish and maintain effective working relationships with co-workers, the public, and other departments, and agencies.
• Ability to follow written and oral instructions.
• Ability to operate mobile and/or portable radio, and various equipment used in venues.

Qualifications

High School Diploma (H.S.); and 3 to 5 years of previous related experience; or equivalent combination of education and experience.

Benefits

• NC Retirement Plan
• Education Reimbursement
• 457 Plan
• CRVA University
• Employee 1st Culture
• CORE Values Education

Physical Demands

• The employee must regularly lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must regularly use power hand tools.

Work Environment

The noise level in the work environment is usually moderate.