Facility Operations Specialist

Salary Grade: 12

About the role

The HQ5 Operations Specialist is a member of the HQ5 operations team and is responsible for maintaining the aesthetic appearance and cleanliness of a high-end office environment. The incumbent will provide consistent and effective level of service to the building occupants and guests.

Responsibilities

• Provide consistent and effective level of service to building occupants and guests.
• Event support duties including:
  • Set up and breakdown of the community/event rooms as directed.
  • Respond promptly to guest requests and special needs.
  • Deliver food and beverages to guests in a professional manner.
  • Collaborate with event coordinators and kitchen staff.
  • Maintain cleanliness and organization of event areas.
  • Oversight and coordination with event vendors such as entertainment, AV, table, tent, chair, and linen rentals, etc.
• Keep assigned areas, such as reception, shared areas, pantries, and restrooms in a clean and orderly condition at all times.
• Conduct regular daily inspections of conference rooms:
  • Ensure conference room tables, dry-erase white boards and walls are clean.
  • White boards are wiped clean.
  • Chairs are pushed in/lined up.
  • Technology components neat and in working order with wires stowed neatly/safely.
• Complete daily and weekly facility related tasks and duties such as daily walk-through, equipment inspection, reporting deficiencies, addressing all system tickets.
• Interior and exterior light maintenance duties as needed including:
  • Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor, etc.
  • Restock supply cabinet/room.
  • Oversee coffee bars throughout building - ensuring cleanliness and availability of supplies.
  • Coordinate and monitor central office supplies, ensuring availability and organization for employees.
• Waste removal (empty trash and recycle bins, transport trash, and waste to proper disposal areas).
• Restroom maintenance (empty trash, restock products, clean glass/mirrors/counters, and partitions).
• Floor care (vacuuming, mopping, carpet spot cleaning).
• Surface care (dusting, sanitizing, metal/wood polishing).
• Escort tradespersons and vendors as needed.
• Ensure that office equipment is operational and properly maintained; troubleshoot problems as needed.
• Respond to service desk tickets as assigned.
• Complete special support projects, as necessary.
• Complete daily and weekly tasks related to vendor invoice management and billing, ensuring invoices are submitted on a timely basis.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of three years’ experience in hospitality industry, customer service, or facilities maintenance.

Skills

• Excellent interpersonal skills with ability to motivate and positively influence others.
• Handle sensitive information and maintain confidentiality.
• Ability to receive requests and prioritize as needed.
• Must be detail oriented.
• Ability to accept assignments and proceed with minimal direct supervision.
• Ability to multi-task in a fast-paced environment.
• Ability to maintain a positive attitude, team spirit, and professional image.
• Ability to take initiative and be proactive vs. reactive.
• Passion for learning and incorporating new technologies and best practices.
• Ability to work early mornings and evenings, as necessary.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers.

Competencies

• Customer Focus
• Integrity and Trust
• Self-Development
• Flexibility