Facility Operations Specialist

New hires typically receive compensation between minimum and midpoint of the salary range, with potential for slightly higher based on experience, internal equity, and market.

About the role

The Facility Operations Division of the Finance & Asset Management Department provides advanced preventive and corrective maintenance services at 12+ city facilities, including City Hall, Bellevue Service Center, and Fire Stations, encompassing over 700,000 square feet of space. Our Facility Operations Specialists provide on-site support Monday-Friday between 6:30am and 5:00pm with after-hours, weekend, and holiday support as needed.

Responsibilities

• Plans, schedules, and participates in the physical performance of the preventive maintenance program for mechanical building equipment and systems.
• Coordinates and/or completes modifications on small to large-scale building improvement and renovation projects and/or oversees the work of contractors and vendors.
• Performs effective root-cause analysis to diagnose problems and implements corrective action and preventive measures to minimize future equipment malfunctions.
• Performs a variety of preventive and corrective maintenance tasks on buildings and systems, including but not limited to:
  • Toilet flush valves, plumbing valve rebuilds, clogged drain complaints
  • Lighting issues, cubicle reconfigurations, general custodial support
  • Access control and building automation support, HVAC comfort complaints
  • Painting, carpentry, general customer service requests
• Coordinates and conducts safety and fire inspections with state and local authorities and outside safety vendors.
• Drafts clear and concise documents, email correspondence, and documentation of work performed.
• Drafts scopes of work, vendor evaluation criteria, manages contract/RFP processes, selects contractors, prepares schedules, oversees vendor work, coordinates work with affected clients, and processes/authorizes invoices for payment and project closeout.
• Supports department project managers and planners with technical knowledge of building systems/components and coordination of vendors.
• Reviews plans, specifications, and proposals for renovations and new construction projects to ensure accuracy and compliance.
• Manages the work of contracted vendors on projects and assists/coordinates work that requires temporary shutdowns, interruptions to services, or other alterations to normal business operations.
• Responds to severe weather events or other after-hours emergencies in compliance with the duty to report for assigned emergency operations to help support the restoration of normal services to facilities and the City’s infrastructure.
• Participates in standby rotation to provide emergency response on a 24-7 basis.
• Uses mobile phone, computer, and/or other devices to communicate and to access the Internet, email/messaging, calendar, etc.
• Utilizes the enterprise asset management system to accurately and timely record work order data, scheduling information, milestones, document work performed, and enter timekeeping.
• Provides guidance, mentoring, and support to new and/or less experienced building maintenance staff.
• Operates City vehicles to drive to various facility sites transporting materials, tools, and equipment.

Requirements

• Graduation from high school or a GED equivalent.
• Four or more years of progressively responsible related experience in commercial facility maintenance.
• Must possess, or be able to obtain, a valid Washington State Driver’s license by date of hire.
• Must have and maintain a good driving record.
• Must successfully pass a criminal background check.
• Apprenticeship, certification, or other training related to facility maintenance activities preferred.

Skills

• Knowledge of equipment, materials, and supplies used in general building, systems, and grounds maintenance and repair services.
• Knowledge of occupational hazards and necessary safety precautions applicable to building equipment, installation, maintenance, and repair work.
• Ability to work independently and to complete daily activities according to work schedule.
• Ability to communicate effectively with customers, co-workers, contractors, and others both orally and in writing.
• Proficiency in the use of a variety of equipment and tools properly and safely.
• Proficiency with technology and computer use, particularly Microsoft Office applications and maintenance software.
• Ability to understand, interpret, and follow written and oral instructions.
• Ability to establish effective working relationships and be a productive member of a team.
• Demonstrates exceptional customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.

Physical Demands

• Work involves walking, standing, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required include close vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 80 pounds.
• The noise level in the work environment is usually moderately quiet while in the office and moderately loud when in the field or on jobs.
• Work may periodically require standing for long periods, climbing, balancing, bending, stooping, kneeling, crouching, and/or crawling.
• May be required to work in outside weather conditions, in wet and/or humid conditions, in high, precarious places, near moving mechanical parts, near fumes, airborne particles, and/or toxic or caustic chemicals, or near risk of electrical shock and/or vibration.

Supervision

Works under the general supervision of the Facility Operations Superintendent. No formal supervisory responsibility, but may act as lead worker, train new or developing employees, and/or review the work of other staff.