Facility Operations Assistant Lead

About the Role

The Facility Operations Assistant Manager is a full-time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. This role includes maintaining club space, training fellow team members, and providing managerial support when the Manager is not present. The Assistant Manager works the opposite schedule of the Facility Operations Manager and must be flexible to meet the needs of the business.

Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities
• Responds to member feedback with urgency and provides follow-up communication with solutions
• Assists the manager with monthly and annual budget recommendations
• Assists in training team members through ongoing training, coaching, counseling, and continuous feedback
• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations
• Assists with recruiting and interviewing for the Operations department
• Attends weekly department head, Operations department, and "all club" meetings
• Builds positive relationships with members while gathering feedback
• Coordinates and creates Operations staff schedules

Requirements

• High School Diploma or GED
• CPR/AED certification required within the first 30 days of hire
• 1 year of customer service experience
• Aquatic Facilities Operator Certification (AFO)
• Certified Pool Operator license (CPO) within 3 months of hire
• Must be available to work a flexible schedule to meet the needs of the business

Preferred Qualifications

• Health and fitness operations experience
• College degree in business, hospitality, or related field
• Experience with building operations