Facility Host

Billing, Follow-Up, and Issue Resolution

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.

Posting Specifics

Pay Rate: Based on Experience
Shift Details: 40 hours per week / full time benefits 5am - 2:30pm with alternating weekends.

Scope

• Greet hospital visitors and customers in a professional and cheerful manner, creating a positive first impression of the hospital.
• Arranges escorts for visitors or patients, in conjunction with the volunteers, whenever necessary, to their desired destination.
• Contacts hospital staff member or department to confirm the appointment and arrival of the guest.
• Facilitates smooth flow of communication with Central Admissions, working closely with the Registration Lead while monitoring patients arriving for outpatient and inpatient services.
• Ensures smooth patient admissions by demonstrating a good understanding of the registration process.
• Maintains accurate electronic sign-in log of all guests/vendors.
• Uses complimentary Scotland Yard system to ensure timely admissions whenever possible and utilizes the paging system when necessary.
• Works with volunteers to ensure patients are escorted and handed off to Registration using the Talking up method and AIDET.
• Gives accurate information and directions.
• Maintains an adequate supply of brochures and related information, as well as needed equipment (wheelchairs, masks, gloves, etc.).
• Answers incoming telephone calls promptly and in a courteous and professional manner ensuring excellent customer service.
• Completes administrative tasks including copying, scanning, making appointments and word processing as assigned.
• Maintains an adequate supply of brochures and related information, as well as needed equipment (wheelchairs, masks, gloves, etc.).
• At all times maintains professional public image and behavior towards co-workers, hospital medical staff, visitors and patients.
• Demonstrates awareness of his/her public image in interpersonal relationships in the workplace.
• Communicates, cooperates and assists others by effectively communicating, both orally and in writing.
• Operates computers and other office equipment requiring the ability to move fingers and hands.
• Sees and reads computer monitors and documents.
• Remains sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Minimum Qualifications

• High School Diploma or equivalent, preferred.
• Bilingual proficiency in English and Spanish, preferred.
• At least one (1) year of customer service experience in admissions or the hospitality industry, preferably in a hospital setting, preferred.

Location

Intermountain Health Lutheran Hospital
Work City: Wheat Ridge
Work State: Colorado

Scheduled Weekly Hours

36

Pay Range

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$17.43 - $22.40

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

About Intermountain Health

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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