Facility Customer Service Coordinator

About the role

The Facility Coordinator works closely with customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. This position contributes to business growth by supporting current and potential customers, handling inquiries, and determining product needs.

Location

9203 Sutton Pl, Hamilton, OH 45011

Schedule

Full‑time, Monday – Friday, 8:30 am – 5:00 pm

Compensation

$17.82 – $23.11 hourly

Responsibilities

• Address customer inquiries via telephone and email, providing accurate information regarding products and applications.
• Ensure high levels of customer satisfaction through excellent service.
• Build positive relationships with customers.
• Intake, process, and verify customer orders to ensure they are completed and documented accurately.
• Build and maintain knowledge of all products to ensure effective customer recommendations.
• Act as liaison between customer, sales representatives, and store staff.
• Ensure compliance with policies and procedures, including safety, loss prevention, and security.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Assist with moving and loading product.
• Operate batch tinting equipment, as needed.

Minimum Requirements

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lb frequently and up to 100 lb on occasion.
• Must be able to read, write, comprehend, and communicate in English.
• At least one (1) year of work experience in customer service, retail, or sales.

Preferred Qualifications

• Associate’s degree or higher in Business, Sales, or Marketing.
• At least one (1) year of experience working as a Facility Coordinator.
• At least three (3) years of work experience in customer service, retail, or sales.
• At least one (1) year of experience using material‑handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, vac‑hoists, drum dollies, conveyor belts).
• Previous work experience selling paint and paint‑related products.
• Prior work experience operating tinting or color‑matching equipment.