Facility Coordinator: Sun - Wed | 10:30a - 9p

About the role

Pleasant Valley Corporation is a family-owned commercial real estate firm established in 1976, headquartered in Medina, Ohio, with divisions in Facility Management, Construction, Property Management, and Real Estate Brokerage. The Facility Coordinator serves as the primary point of contact for nationwide clients, addressing and resolving commercial facility-related maintenance issues to sustain client satisfaction.

Responsibilities

• Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Maintain continuous communication with vendors, document progress, and ensure customer satisfaction using the PVC Connect system and Customer Portal.
• Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Demonstrated success in a telephone-based customer service role.
• Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.