Facility Attendant-Golf Courses

Job Summary

Provide prompt and courteous service to the public and ensure daily golf operations are conducted efficiently and accurately. The position requires an understanding of player check-in procedures, player and group requirements, golf cart regulations, and the operation of the driving range, mini links and Fore Seasons Center (as applicable).

Essential Functions

• Aid customers with check-in, transactions, and point of sale operations; accurately process payment and make correct change.
• Communicate daily rules, policies and instructions to players.
• Cookordination with outside service staff, starters, and player assistants to help ensure smooth daily operations during assigned shifts.
• Maintain cleanliness of outside service areas; ensure driving range is free of baskets and assist with range ball collection at Fore Seasons Center (if applicable).
• Monitor the 1st and 10th tees and notify outside staff when range ball collection or assistance is needed.
• Maintain awareness of operational equipment and report any functional or safety concerns to supervisors in a timely manner.
• Follow all BPRD safety policies and procedures outlined in the Risk Management Handbook.
• Complete all necessary payroll forms and utilize the electronic time and attendance timekeeping system.
• Understand and follow the standard operating procedures outlined in the employee manual.
• Understand and follow the Human Resource Policy and Procedure Handbook items related to this position.
• Represent BPRD in a professional and positive manner.

Other Duties and Tasks

• Inform supervisor prior to running out of supplies or when operational needs arise.
• Ability to establish and maintain positive and effective working relationships with facility staff, patrons, groups, associations, agencies and individuals.
• Arrive at scheduled time and be ready to work. Absences must have prior approval by the supervisor.
• Responsible for personal and job site neatness and communicating repair needs to supervisor.
• Perform a variety of tasks that range from routine customer service to basic operational support including cleaning restrooms, work areas, golf carts, and windows, emptying garbage cans, gathering and cleaning range balls, and ensuring the highest standards of neatness in all areas.
• Other duties as assigned.

Job Specifications

• Basic understanding of golf course operations, customer service, and retail experience.
• Ability to provide high level customer service to all consumers; work well with others and communicate effectively with others.
• Ability to prepare written reports and to report repair needs to supervisor.
• Must maintain a fitness level acceptable to perform the skills required of the position.
• Ability to effectively communicate verbally and in writing.
• Ability to lift and carry objects up to 30 pounds alone or heavier with other employees.