Facility Administrator (Chattanooga/Cleveland)

Ranked one of Tennessee’s top places to work, Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, services have expanded to children and adolescents with severe emotional disorders across Middle and East Tennessee. Based in Nashville, MHC operates satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

Job Summary

The Facility Administrator oversees the daily operations of a behavioral health clinic, ensuring the delivery of high‑quality care to patients. This position manages administrative functions, supervises clinical, care‑management, and support staff, and ensures compliance with healthcare regulations. Responsibilities include strategic planning, resource management, and fostering a collaborative environment to meet organizational goals and community needs.

Location: This role will oversee the Chattanooga and Cleveland clinics.

Responsibilities

• Provide positive leadership in the local offices by establishing and reinforcing cultural values that support the MHC mission.
• Oversee day‑to‑day clinic operations, including hiring, scheduling, workflow, and administrative tasks.
• Supervise daily operations of one or more clinics.
• Ensure compliance with local, state, and federal regulations, including healthcare laws and patient confidentiality standards.
• Ensure adherence to healthcare standards such as HIPAA and other accreditation requirements.
• Develop and implement clinic policies and procedures focused on driving positive patient and business outcomes.
• Oversee clinical caseload management activities (audit reviews, no‑show management, utilization management, etc.).
• Monitor and manage clinic budgets and expenses, driving improvements while staying within budget parameters.
• Ensure clinic facilities and equipment needs are met and maintenance is performed proactively.
• Liaise between medical staff and administrative teams to meet the clinic’s key performance indicators (KPIs).
• Address patient concerns and feedback promptly, conducting reviews and investigations as needed.
• Conduct performance evaluations and foster professional development.
• Maintain accurate and confidential record‑keeping, using data and insights to improve patient experiences and outcomes.
• Collaborate with internal and external healthcare providers to implement behavioral health programs tailored to patient needs.
• Monitor and evaluate service effectiveness and make data‑driven improvements.
• Optimize resource allocation and identify opportunities for cost‑effectiveness.
• Ensure delivery of patient‑centered care by implementing evidence‑based practices, fostering interdisciplinary collaboration, and prioritizing individualized treatment plans.
• Analyze patient satisfaction survey feedback, identify improvement areas, and implement targeted strategies to enhance the patient experience.
• Manage risk assessments and implement safety protocols.
• Build relationships with community partners and support business‑development initiatives for growth.
• Attend all mandatory in‑services, continuing education, and annual health requirements.
• Comply with all Corporate Compliance policies, practices, and procedures; report unethical activities to the appropriate channels.
• Comply with all OSHA and safety policies, practices, and procedures; report unsafe practices or accidents.
• Maintain compliance with HIPAA privacy and security requirements for protected health information (PHI).
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Provide leadership to others through example and sharing of knowledge/skill.
• Follow all policies and procedures set by the Agency.

Requirements

Essential Skills and Experience:

• Bachelor’s Degree preferred.
• High School diploma equivalency with 5 years of cumulative experience and 3 years of cumulative leadership experience required.
• Minimum 2 years’ experience managing a healthcare setting or behavioral health clinic.

Essential Requirements for the Position:

• Valid Tennessee Driver’s License.
• Acceptable Motor Vehicle Report (MVR).
• Acceptable Criminal Background Investigation.
• Cell phone.

Core Competencies

• Leadership Skills – lead by example, make sound decisions quickly, motivate staff, identify strengths and weaknesses, stay cool under pressure, delegate tasks, foster a team‑oriented climate, and solve problems for the good of the team.
• Interpersonal Skills – negotiate skillfully with internal and external groups, maintain mutual respect and trust, and provide internal & external customer service indicative of respect and trust.
• Joint Commission Competencies – establish therapeutic relationships, conduct suicide‑specific triage assessments (C‑SSRS), use therapeutic options, de‑escalate and apply restraint when appropriate, determine triage disposition with clinical rationale, communicate professionally, maintain timely availability for calls, schedule and complete follow‑up calls, complete clinical and crisis‑management documentation promptly, work independently and collaboratively, practice infection prevention, and apply evidence‑informed practices for substance‑use disorders and care of children and youth.

Reporting Structure

• Care Management Supervisor
• Intensive Care Management Supervisor
• Nurse Provider
• Behavioral Health Clinician
• Office Coordinator

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, reach with hands and arms, talk, and hear.
• Occasionally lift and/or move up to 15 pounds.
• Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Noise