Facilities Manager, Derby Street

About the role

WS Development is seeking an experienced Facilities Manager for Derby Street Shops, a premier open-air lifestyle center located in Hingham, Massachusetts.

Responsibilities

• Manage day-to-day operations of Derby Street Shops, including disruptive construction work (both LL and T), deliveries, snow removal, landscaping, trash removal, contracted cleaning services, contracted security services, and physical plant systems.
• Plan, organize, and monitor the scheduling, completion, and documentation of Preventative and Corrective Maintenance for both Tenant and base building related equipment. Ensure all maintenance records are kept up-to-date and maintained as required.
• Build and maintain relationships with key local and regional partners and officials, including the Town of Hingham Building Department, Fire Safety, Board of Health, Police Department, MassDOT, and Emergency Services.
• Create a welcoming "onboarding" experience for new tenants and for existing tenants getting to know WS Development.
• Partner with internal construction and development teams to build and maintain the property, identifying improvement opportunities to keep Derby Street Shops best-in-class.
• Build and manage the property's Common Area Maintenance (CAM) budget; critically evaluate financial trade-offs, select knowledgeable vendors, and negotiate the best deals.
• Oversee large expense projects on property from RFP to completion.
• Assist in the development of long-range capital plans and budgets.
• Understand lease terms for both new and existing tenants to understand maintenance obligations and their effects on day-to-day operations.
• Partner with insurance companies and lenders on property-related items.
• Manage vendors including contracts, insurance requirements, and day-to-day optimization of staffing and performance.
• Manage wastewater treatment plant operations, ensuring safe, compliant, and uninterrupted operation.
• Oversee and coordinate with licensed wastewater operators and third-party service providers responsible for daily plant operations, sampling, and monitoring.
• Ensure full compliance with Massachusetts Department of Environmental Protection (MassDEP) regulations, NPDES permit requirements, and all applicable local, state, and federal environmental regulations.
• Manage all required WWTP reporting, including discharge monitoring reports (DMRs), permit renewals, and regulatory correspondence on behalf of the property.
• Oversee WWTP-related capital projects and long-range planning in coordination with the WS Development engineering and development teams.

Requirements

• Enthusiasm, entrepreneurial initiative, and a strong work ethic.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Clear, concise communication skills across all levels of an organization.
• Desire to work with a strong sense of urgency in a fast-paced, rapidly evolving environment.
• Team player with a can-do, optimistic, and collaborative attitude.
• Orientation toward innovation and continuous improvement (both personal and operational).
• High ethical standards and integrity.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• General proficiency in reading construction drawings; ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to identify deficient work by general contractors and provide resolution.
• Working knowledge of or demonstrated ability to learn wastewater treatment plant operations, MassDEP regulations, and NPDES permitting requirements.
• Comfort with ambiguity and strong adaptability to change.
• Customer service oriented; ability to manage adversity with poise.
• Curiosity - comfortable asking questions and seeking answers from colleagues.

Qualifications

• College degree required.
• Experience in property management, construction, facilities management, or store management preferred.
• Experience with or exposure to wastewater treatment plant operations, environmental compliance, or utility management strongly preferred.
• Experience working in a fast-paced, rapidly evolving workplace.

Benefits

The expected salary range for this position is $110,000-$140,000 per year. Actual compensation will be based on factors such as skills, qualifications, experience, and location. This role is also eligible to participate in our annual bonus program.

Pay

The expected salary range for this position is $110,000-$140,000 per year. Actual compensation will be based on factors such as skills, qualifications, experience, and location.

Schedule

This role is highly cross-functional, with emphasis on coordination with the General Manager on-site and the Tenant Coordinator at Corporate.