Facilities Management Strategy Lead

Overview

The Facilities Management Strategy Lead is responsible for defining the global facilities management strategy, operating model, and performance standards across the enterprise real estate portfolio.

Success Profile

• Define and implement the global facilities management strategy aligned with business priorities, workplace strategy, and cost targets.
• Establish standardized FM operating models by asset type (offices, clinics, labs, manufacturing).
• Develop multi-year roadmaps to improve service quality, operational efficiency, and risk mitigation.
• Develop and maintain global FM standards, policies, and procedures across all service lines (hard and soft services).
• Define governance frameworks, including SLAs, KPIs, audit processes, and performance management.
• Ensure consistency in service delivery while enabling regional flexibility for local requirements.
• Define best practices and operational playbooks to standardize service delivery across regions.
• Conduct global maturity assessments, audits, and benchmarking to identify improvement opportunities.
• Drive continuous improvement initiatives to enhance efficiency, quality, and user experience.
• Establish global strategies for preventive, predictive, and reliability-centered maintenance.
• Define asset lifecycle management standards, capital replacement planning, and asset hierarchies.
• Leverage data and digital tools to improve asset performance and reduce downtime.
• Define and govern global FM technology platforms, including IWMS/CMMS, work order systems, and energy management tools.
• Establish data standards, reporting frameworks, and performance dashboards.
• Drive digital innovation, including predictive maintenance, smart building systems, and analytics.
• Define service standards for workplace operations, including soft services, amenities, and front-of-house experience.
• Ensure FM services support hybrid work, employee productivity, and satisfaction.
• Measure and improve service performance through user feedback, surveys, and NPS.
• Establish global HSE standards, compliance frameworks, and audit programs.
• Establish risk management protocols for critical systems and life-safety infrastructure.
• Ensure robust business continuity and emergency response frameworks across the portfolio.
• Partner with the Sustainability CoE to embed energy efficiency, water conservation, and waste reduction into FM operations.
• Ensure operational practices support carbon reduction and ESG targets.
• Drive adoption of sustainable operational practices across all sites.
• Define FM competency frameworks, role definitions, and training programs.
• Enable regional teams through tools, playbooks, and knowledge-sharing platforms.
• Lead change management initiatives to drive adoption of standards and new operating models.

Rewards

• A comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave, and potential for performance-based bonuses depending on company and individual performance.
• Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.

Connect

• Learn more about Fresenius Medical Care's commitment to diversity, equity, and inclusion.
• Explore career opportunities at Fresenius Medical Care.